Offer summary

Qualifications:

Degree in food science, biology, chemistry, or relevant field., At least 5 years of experience in food safety or quality assurance within the food industry., Knowledge of GFSI recognized food safety and quality audit schemes., Experience with food safety systems certification and auditor credentials..

Key responsibilities:

Provide technical support to sales, marketing, and operational teams.

Lead and manage the technical team ensuring compliance with quality standards.

Manage audits with accreditation bodies and certification program owners.

Represent FoodChain ID at industry meetings and lead the Quality Management Team.

Job description

TECHNICAL MANAGER (remote)

Company Information
For more than two decades, FoodChain ID has been at the on the forefront of the food Testing, Inspection, and Certification (TIC) industry providing expertise worldwide to navigate the requirements of an ever-growing demand for higher levels of transparency, accountability, safety, and sustainability to the food industry. Our technical and business services include serving clean label, food safety, and sustainability claims through offerings of Non-GMO Project verification, USDA Organic certification, BRCGS, SQF, and FSSC 22000 food safety certification, and more. Today, more than 30,000 companies in over 100 countries rely on our industry-leading solutions. The FoodChain ID vision encompasses nothing less than assuring the safety, transparency, and integrity of the global food chain.

Summary
At FoodChain ID we are committed to consistently delivering the highest levels of operation and service excellence in our industry. Our certification services department is currently seeking a Technical Manager. This position reports to and supports the Operations Director, Certification in maintaining the accreditation of the certification and competent performance of the auditors and technical team. This position requires the ability to act quickly, remain flexible and manage multiple priorities. This position involves remote working with occasional travel.

Location: As the position is remote, the successful candidate will be required to maintain a home office with a reliable internet connection.

Role and Responsibilities
Technical and Certification

Provide technical support as required to the business, including sales, marketing, leadership, customers, and administrative staff.
Provide leadership and management to the technical team and ensure adherence to the FoodChain ID quality management system.
Manage accreditation body and certification program owner (CPO) audits.
Maintenance of CB internal and external KPIs to ensure performance requirements as defined.
Drive improvement in auditor performance through onboarding, training, witnessing and management of auditor credentials.
Manage the technical review and certification decision team.
Maintain the Management Review, Governance Committee, and Internal Audit programs.
Represent FoodChain ID Certification at Standard Holders meetings and events.
Lead FoodChain ID’s Quality Management Team (QMT).

Technical Knowledge and Skills

Extensive knowledge of BRCGS, SQF, FSSC 22000, GMP, and other certification programs and customer audit programs such as Costco, McDonald’s, McCormick, etc.
Working knowledge of relevant regulatory standards from agencies such as FDA, USDA, CFIA, etc.
Provide technical arbitration in appeals, disputes, complaints, recalls, exemption requests, critical non-conformance consultation as required
Working knowledge of auditing software system, checklists, and corrective action management systems

Regulatory and Certification Knowledge

GFSI recognized food safety and quality audit schemes
Working knowledge of ISO 17065 and ISO 17021
Key regulations that impact food certification, audits, and clients
Comprehensive and extensive knowledge in the following areas
- Operation of certification schemes

Quality systems
Relevant international standards
Third-party audit programs

Competencies

Leadership and supervisory skills
Written, oral communication skills, presentation skills
Microsoft office, auditing software systems, certification databases

Qualifications and Education Requirements

Degree in food science, biology, chemistry, or relevant field
5+ years of Food Safety or Quality assurance experience in the food industry
Equivalent combination of education and experience

Ideal candidates will have the following:

Experience in food safety systems certification
HACCP training
PCQI for human food
Lead or Internal Auditor training
GFSI auditor credential(s)
Corrective and Preventive Action training

EEO Statement
FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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