Job description

Description

Do you have a background in IT and enjoy providing technical support? Are you looking to contribute to the overall success of a great organization? Have you been searching for a great company that's family owned, that recognizes your contributions, and has a great environment? A company whose goal and purpose is to Improve the Lives of Families? Take a look at Equity Resources!

Why you’ll love working here

Position is based out of our Corporate Office in Newark’s historic downtown square.
Enjoy a hybrid schedule following completion of training: Monday–Friday, 8:30 a.m.–5:00 p.m., alternating weekly between in-office and remote.
Generous PTO, 10 paid holidays, plus a day off for your birthday!
Full benefits package (including pet insurance!) first of the month after your first 30 days.
Earn extra cash through our referral programs, $500 for each borrower you refer, and up to $5,000 for referring an experienced Loan Officer.
Join a stable, employee-focused company that’s been growing since 1993.

Requirements

Minimum of a high school diploma or GED. Associate’s degree in computer science, business, or related field preferred.
1-3 years of previous work experience in IT preferred.
IT industry certification is highly preferred, i.e. CompTIA, Microsoft, or equivalent.
Proficient in Microsoft Word, Excel, and Outlook; experience with Encompass or similar mortgage processing systems is preferred.
Strong verbal and written communication skills with the ability to communicate technical concepts to all audiences.
Strong analytical and problem-solving skills with the ability to work independently.
Demonstrated ability to solve problems and influence outcomes.
Solid understanding of information security system principles and technologies, as well as project management methodologies.

What Your Day Will Look Like

The primary objective of the IT Support Specialist is to deliver high-level customer and technical support to more than 200 mortgage professionals across multiple offices. The IT Support Specialist monitors and improves the company’s computer processes, deploys Windows 11 secure-build machines and provides support to all staff on computer-related issues involved with both hardware and software.

The Following Duties Would Be Applicable

Utilize Freshdesk ITSM platform to log, prioritize, and track IT support requests while ensuring SLA adherence and maintaining detailed documentation.
Keep up to date on new technology in the mortgage field and assess the impact on our company.
Implement new technology to improve processes and improve customer service.
Provide IT support functions to all offices for the organization’s standard hardware, software and voice/data network solutions.
Responsible for the life-cycle maintenance of PCs, servers and LAN network connectivity equipment.
Establishing new user account credentials for various systems.
Provides users with appropriate support and advises for all account issues.
Assisting users in mobile device configuration (i.e. laptop, tablet, smart phone).
Support mobile application usage and remote access connectivity.
Assisting in the administration of company email.
Ensuring software licensing laws are adhered to.
Ensuring the company’s IT framework meets the requirements of the Privacy Act and Red Flags Security Program.
Becoming and remaining familiar with software applications being utilized by the company to provide support to the end users: i.e. MS Office suite, Encompass, LOS, proprietary applications.
Overseeing local IT vendors and contracts.
Travel to other offices as needed; some out-of-state travel may be required.
Perform other duties as assigned.

About Us

Equity Resources, Inc. is a privately owned and operated mortgage bank headquartered in Newark, Ohio. We are licensed in 21 states, including Washington D.C., and operate branch offices in many of those locations. Our vision and purpose at Equity Resources, Inc. is quite simply to Improve the Lives of Families. We pride ourselves in creating Raving Fans of our customers AND our employees. We are celebrating our 32nd year in business and are continuing to grow! Come join our team!

Equity Resources offers a comprehensive total compensation and benefits package that includes medical, dental, and vision insurance; 401(k); company-paid life insurance; and much more!

Equity Resources is an equal opportunity employer. It does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

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