NOC Engineer

• Deliver quality products and services.
  
• Achieve the satisfaction of our internal and external clients.
  
• Encourage in our team the importance of training to grow professionally and personally through development plans.
  
• Comply with the applicable legal and regulatory requirements.
  
• Promote continuous improvement of the quality management system.
  

What makes you a strong candidate:

• You have 2+ years of experience in IT support.
  
• You are proficient in customer service, troubleshooting, VMware, and Windows Server.
  
• English - Native or fully fluent.
  

Responsibilities and more:

• Provide multi-channel technical support (phone, email, ticketing system) to clients.
  
• Troubleshoot technical issues across a wide range of technologies: servers, desktops, mobile devices, cloud platforms, and networking hardware.
  
• Perform root cause analysis and resolve recurring IT issues.
  
• Respond to system alerts and client service requests in a timely manner.
  
• Support Tier 1 engineers and provide mentoring when needed.
  
• Administer and support managed tools and platforms (e.g., Office 365, antivirus, backup systems).
  
• Perform system configuration, updates, and optimization.
  
• Accurately document all client interactions, troubleshooting steps, and outcomes.
  
• Escalate complex or high-priority issues to appropriate subject matter experts.
  
• Contribute to process improvement and service documentation development.
  
• Maintain accurate time tracking for service metrics and performance SLAs.
  

Requirements

• Bachelor’s degree in Computer Science, Information Systems, or related field — OR — an additional year of relevant IT work experience.
  
• Minimum of two (2) years of hands-on IT support experience.
  
• Proven knowledge of systems troubleshooting, support methodologies, and IT best practices.
  
• Strong troubleshooting and analytical thinking.
  
• Excellent communication and customer service skills.
  
• Ability to handle technical escalations and explain solutions to non-technical users.
  
• Comfortable working under pressure and managing multiple priorities.
  
• Initiative to act independently and proactively resolve issues.
  

• Microsoft Office 365 and Windows Server.
  
• SonicWall (physical/virtual).
  
• Virtualization platforms (e.g., VMware).
  
• Backup and disaster recovery tools.
  
• Antivirus/antispam/email archiving platforms.
  

• Microsoft (MCSA / MCSE – Cloud Platform, Productivity).
  
• CompTIA A+, Network+.
  
• Cisco (CCNA).
  
• VMWare (VCP).
  

Benefits

• We're certified as a Great Place to Work.
  
• Opportunities for advancement and growth.
  
• Paid time off.
  
• Formal education and certifications support.
  
• Benefits with partner companies.
  
• Referral program.
  
• ​Flexible working hours.