Gonzaba Medical Group’s founder, William Gonzaba, M.D., started his family practice in 1960 on South Flores Street, not far from the neighborhood where he was born and raised. In the early 1980s, he brought in additional doctors to help him with a growing patient population. Soon, the doctors outgrew the South Flores clinic. Dr. Bill Gonzaba looked a few blocks down the street to the old Pan American Restaurant building and decided to give the landmark building a new life in the healthcare industry. After nine months of planning and renovation, Gonzaba Medical Group reopened in 1986 as a state-of-the-art medical complex. Today, Gonzaba Medical Group includes an outstanding team of physicians who share the same commitment to quality care and customer service as the group’s founder. Led by Dr. David Padilla, the group includes a team of more than 80 physicians, hospitalists, physician assistants and nurse practitioners serving in seven locations throughout the city. With a support staff of hundreds of individuals, expanded and updated facilities as well as the latest diagnostic capabilities, Gonzaba Medical Group continues to change the way healthcare is delivered while staying true to its core principle: “the patient always comes first.” Purpose To serve our patients Como Familia - Like Family Mission To provide an innovative system of medical care that delivers with integrity every day. Vision To be a physician-led, patient centered, high performing medical group that provides value-driven answers to the high cost of health care. Core Values • Purpose – We are called to serve our patients como familia • Action – We deliver highest quality care at the lowest cost with compassion and respect • Superior Service – We work responsibly as a team to earn your trust • Integrity – We do the right thing every day • Obligation – We embrace transparency, accountability and measurable results • New Ideas – We lead innovation in the practice of medicine

Job description

General Summary: The Community Care Assistant responsibilities will be to contact prospective patients via telephone from information collected from Marketing events, while also assisting with targeted campaigns with patients. This position will also assist with identifying patients in need of benefit review, plan changes, and PCP changes by directing to the sales team to schedule for CHA team. The Community Care Assistant is responsible for answering incoming calls and making outbound calls to and from Managed Care enrollment prospects, patients, families, and other callers for all Gonzaba Medical Group (GMG) clinics.

Supervisory Responsibilities: This position has no supervisory responsibilities.

Duties: Performs by making outbound calls from leads gathered by Marketing engagements.
Accepts inbound calls from prospects and/or patients regarding Medicare and/or Medicare Advantage plans.
Responsible for making outbound calls related to Retention efforts for our Marketing department.
Answers inbound and performs outbound calls promptly in a courteous, professional, and mature manner.
Represents a positive image of GMG, providing exemplary customer service.
Communicate daily with Community Care Connect Manager.
Able to work efficiently over the phone and is comfortable under pressure.
Represents a positive image of GMG, providing exemplary customer service.
Detail-oriented mindset, capable of maintaining accuracy and consistency in evaluations.
Other duties as assigned.