Job description

Job Summary

The Café Team Members are primarily responsible for serving guests efficiently with food and drink at the Urban Air Café. Working hours will be spent in the kitchen and/or service area, cashiering, interacting with guests, cooking, preparing and serving food. S/he must work fast with a sense of urgency, while offering amazing standards of guest service and care.

Responsibilities

Demonstrate the highest standards of guest relations and care when assisting guests at the counter
Give advice, guidance and recommendations on products and menu selection to guests to ensure a positive experience and repeat business
Ensure adequate stock levels of supplies and consumables for the Café area
Manage queues and exceed guest expectations; upsell to maximize profit
Keep Café and surrounding areas tidy and clean; this includes, but is not limited to, table clearing, removing and washing dishes, and taking out the trash
Handle guest complaints in the first instance and report feedback to the Leadership Team
Work within established guidelines and operating procedures
Measure and assemble ingredients for menu items
Properly cook and store food items at appropriate temperatures
Rotate stock items as per established procedure
Ensure compliance with all health code regulations
Maintain clear, well-organized kitchen and storage areas
Participate in regular staff meetings and training, as required
Other duties as tasked by Leadership

Qualifications

Minimum of High School Diploma or equivalent required, some College preferred
Previous restaurant/quick service experience preferred
Basic math skills of adding and subtracting required
ServSafe or similar food handling certification preferred

Additional Requirements

Have a friendly and engaging personality and is a good written and verbal communicator; able to work under pressure
Comfortable working with members of the public, able to initiate conversations and provide a sincere welcome and enjoy providing good service
Willingness to learn, take instruction and work under own initiative, supporting other team members and able to multitask
An effective, well-organized and efficient team player with a strong sense of discipline and urgency
Holds oneself accountable for high personal standards of conduct and professionalism

Physical Requirements

Work days, nights, and/or weekends as required
Work in a noisy, fast-paced environment with distracting conditions
Move about facility and stand for long periods of time
Lift and carry up to 30 lbs.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills.

About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. The Dallas-based entertainment company pioneered the adventure park concept and is the largest adventure park operator in the world. Urban Air's purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.

Urban Air Mint Hill is an equal opportunity employer.

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