Lawndale Christian Health Center (LCHC) is a community-based nonprofit organization, that was founded in 1984 by Lawndale Community Church. We are dedicated to improving the health of Lawndale and the neighboring communities on Chicago's West Side. LCHC provides quality primary care services without regard for a patient's ability to pay and serves as a community resource for eliminating health disparities. Our values are an extension of the Christian Community Development philosophy, embodied by the words: Relocation, Reconciliation, Redistribution. Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable health care for Lawndale and the neighboring communities. We believe that wellness extends beyond the exam room and work hard to make healthy options available to our staff, neighbors and ourselves.

Job description

Brief Description

Mission

Our mission is to show and share the love of Jesus by promoting wellness and providing quality, affordable healthcare for Lawndale and the neighboring communities.

Position Summary

The IT Support Technician’s role is to provide level I support for LCHC’s user base. This involves answering help desk calls, logging support tickets, installing and maintaining onsite hardware, and troubleshooting IT issues via phone, remote support, and in person.

Qualifications

Respond to support questions submitted by users via phone, email
Excellent problem-solving, communication and interpersonal skills.
Strong customer service skills and a service-oriented attitude.
Ability to work in a team environment.
Technical understanding of all user-facing hardware, software, and peripheral equipment.
1-2 years of work experience and an associate degree desired.
Ability to operate tools, components, and peripheral accessories.

Required Knowledge, Education, Experience Or Licensure/Registration