Accounts Receivable & Collections Manager

Your Opportunity

Scion is paving a path in student living and we’re seeking a talented and service-oriented leader to join us in executing our vision. This role will oversee and support key functions across Accounts Receivable and Collections, driving accuracy, compliance, and exceptional customer service. With a focus on systems, processes, and people, this position plays a critical role in facilitating training, supporting data integrity, and leading collection strategies that ensure timely and effective outcomes.

This individual is a strategic leader who thrives in a fast-paced, agile, corporate environment. The ideal candidate brings a solutions-driven mindset, a passion for continuous improvement, and an ability to balance technical acumen with cross-functional collaboration. This role demands principled thinking, relentless follow-through, attention to detail, and a commitment to innovation in support of Scion’s operational excellence.

This position will be based out of our corporate headquarters in Chicago and requires five days onsite.

Your Benefits

• FLSA Status Exempt
• Discretionary annual bonus
• Paid Time Off
• Health Insurance
• Dental Insurance
• Vision Insurance
• 401k Matching
• Paid Maternal Leave
• Parental Leave
• Learning reimbursement opportunities

Your Responsibilities

• Lead former and current resident collections efforts, emphasizing timely account resolution, optimized recovery rates and regulatory compliance.
• Develop and execute multi-channel outreach campaigns (calls, texts, emails) aligned with best practices and legal requirements to drive collections performance.
• Oversee compliance with state and local laws, coordinating closely with the legal team and continuously updating internal procedures and system settings to reflect regulatory changes.
• Act as the central liaison for all Third-Party Collection Agencies, ensuring accurate and prompt account placements and maintaining strong compliance with external partners.
• Analyze and report on collections data and performance, including ROI and success rates, while supporting month-end AR processes and bad debt reporting.
• Audit and review resident accounts regularly for accuracy, resolve discrepancies through cross-functional collaboration, and maintain up-to-date revenue management practices.
• Provide training and guidance to internal teams on collections policies, systems use, and workflow adherence; create and maintain documentation, SOPs, and educational content.
• Identify training needs related to AR and Collections; design and deliver effective training programs including online learning modules and hands-on support.
• Conduct regular audits and maintain key ledgers (master agreement, non-revenue, and retail), supporting both property teams and the Retail Asset Manager as needed.
• Identify opportunities for automation and continuous improvement within internal processes, championing best practices and leveraging technology to enhance outcomes.
• Serve as the primary systems resource, supporting users, liaising with software vendors and third-party partners, and overseeing system functionality related to Accounts Receivable and Collections.
• Manage and mentor a team of direct reports; set performance goals, provide regular feedback, and support professional development within the collections discipline.

The responsibilities listed above may not be all inclusive.

What We Require

• Minimum 5 years of experience in Accounts Receivable with at least 2 years in a supervisory or managerial capacity.
• Entrata user and support experience preferred.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Office.
• Works well independently and as a member of various teams.
• Strong organizational, problem-solving, and analytical skills; attentive to detail.
• Handles multiple, complex projects, with minimal guidance, prioritizes effectively, and meets deadlines.
• Thrives in a fast-paced environment and is comfortable with quickly re-prioritizing.
• Values and fosters a sensitive and supportive approach to a diverse working and living environment.
• Committed to excellence and high standards.

Operational Details

• Job location is based at Scion’s Chicago corporate headquarters.
• Working hours consist of standard daytime business hours.

The Scion Group LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, creed, national origin, color, gender, sex, sexual orientation, gender identity or expression, age, physical or mental disability (as long as the employee/applicant is otherwise qualified for the job with or without a reasonable accommodation), genetic information, HIV/AIDS status, marital status, uniformed service, veteran status, pregnancy or other legally protected status or category under federal or state law. The Scion Group LLC complies with applicable state and local laws governing nondiscrimination in employment in all locations in which the Company has properties. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, training and other terms and conditions of employment. The Scion Group LLC is committed to the principles of equal employment opportunities.

The base salary range for this full-time position is $90,000-$100,000 + bonus + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

IND-B #wearehiring #werehiring Collections / Debt Collector