Offer summary

Qualifications:

3–5+ years of experience in business analysis, process improvement, or shared services operations., Strong understanding of business process optimization in functions like Finance, HR, and Legal., Familiarity with AI and automation concepts such as RPA, GPT, and cognitive services., Excellent communication and stakeholder engagement skills..

Key responsibilities:

Engage stakeholders to analyze and document current processes.

Identify high-impact AI and automation use cases.

Facilitate workshops to capture pain points and opportunities.

Support development, testing, and rollout of automation solutions.

Job description

Entity: WELL Health Technologies Corp.

Position Title: AI Business Automation Analyst

Job Class: Full time

Work Location: Remote, Canada

Salary Range: $120k - $140k CAD per annum

About the Company:

WELL’s mission is to tech-enable healthcare providers. We do this by developing the best technologies, services, and support available, which ensures healthcare providers are empowered to positively impact patient outcomes. WELL’s comprehensive healthcare and digital platform includes extensive front and back-office management software applications that help physicians run and secure their practices. WELL’s solutions enable more than 42,000 healthcare providers between the US and Canada and power the largest owned and operated healthcare ecosystem in Canada with more than 220 clinics supporting primary care, specialized care, and diagnostic services. In the United States WELL’s solutions are focused on specialized markets such as the gastrointestinal market, women’s health, primary care, and mental health. WELL is publicly traded on the Toronto Stock Exchange under the symbol “WELL” and on the OTC Exchange under the symbol “WHTCF”. To learn more about the Company, please visit: www.well.company. 

Position Summary:

As a Business Analyst in the AI Center of Excellence (CoE), you will play a pivotal role in identifying opportunities for AI-driven automation across corporate functions such as HR, Finance, and Legal. You’ll work closely with business stakeholders to understand their processes, assess automation potential, and help design and implement innovative, efficient solutions leveraging platforms like n8n, OpenAI, MCP Servers, and Microsoft Azure AI tools.

What you will be doing:

The scope of this role includes, but is not limited to:

Engage stakeholders across business functions to document and analyze current processes
Identify high-impact, feasible use cases for AI and automation
Facilitate workshops and discovery sessions to capture pain points and value opportunities
Define business and functional requirements for automation and AI solutions
Collaborate with engineers to design target-state workflows and process improvements
Support development and testing by validating requirements and ensuring stakeholder alignment
Coordinate PoC (Proof-of-Concept) initiatives and gather feedback for refinement
Lead change management and training activities for solution rollouts
Maintain a prioritized backlog of use cases with impact and feasibility scoring
The position is expected to analyse complex problems and develop solutions that are aligned with best practice and compliant with industry standards.

You have:

3–5+ years of experience in business analysis, process improvement, or shared services operations
Strong understanding of business process optimization for functions such as Finance, HR, Market, and Legal.
Familiarity with AI/automation concepts (e.g., RPA, GPT, cognitive services)
Excellent communication and stakeholder engagement skill
Experience working in HR, Finance, and/or Legal environments is a plu
Exposure to low-code/no-code tools like Power Platform, UiPath, or n8n is desirable
Comfortable working in a fast-paced, agile environment

The salary offered for this position falls within a specified salary range and will be determined based on a variety of factors, including but not limited to the candidate's experience, qualifications, skills, and the specific needs of the organization. At WELL, we believe in fair and equitable compensation, and our goal is to offer a competitive salary that reflects the value and expertise of the selected candidate.

WELL is committed to supporting a diverse, inclusive, and accessible workplace. We welcome and celebrate the diversity of applicants and team members across ability, race, gender identity, sexual orientation, and perspective. We strive to create an inclusive workplace where differences are celebrated and fuel our success – this is the WELL Way!

WELL has been independently certified as a Great Place to Work® by Great Place to Work Institute® Canada, an achievement that reflects the company’s strong commitment to creating a workplace culture centered on trust, inclusivity, and employee well-being, aligning with its ‘Healthy Place to Work’ ESG strategy pillar.

Want Read more about us: https://stories.well.company/

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