Career Opportunities: Dutch Customer Advisor for a Video Game Brand - Lisbon, Portugal (382626)

extra holidays - extra parental leave
Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

Proficient in Dutch (C1 level) and intermediate in English (B1 level)., Previous experience in customer service is preferred., Excellent communication skills and a calm attitude in all situations., Ability to work under pressure, adapt to change, and use Microsoft Office tools..

Key responsibilities:

  • Respond to customer inquiries efficiently within set timeframes.
  • Maintain technical knowledge of the company's products and services.
  • Log calls and update administrative forms accurately.
  • Recognize when to escalate issues to higher departments or staff.

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Foundever Management Consulting Large https://www.foundever.com
10001 Employees
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Job description

 
Come and work with us.

 

Do you want to be part of a team whose motto is Play Has No Limits?
Are you Dutch native or fluent with strong English communication skills? 
Looking to make your career in a multicultural environment? 
So we have the perfect opportunity for you!
 
Your future project: join our Dutch Customer Support team.

 

Our client is a world market leader gaming brand of home video game consoles and production company.

 

As a customer service specialist in this project, your daily responsibilities will include:

  • Respond efficiently and effectively to all customers’ enquiries within given timescales
  • Develop and maintain a full technical knowledge of the client’s products and services
  • Deal with all correspondence as requested/required
  • Accurately log all calls and in line with procedures
  • Responsibly maintain and update all job-related administrative forms
  • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

 

 

To succeed in the role, you will need to have:

  • Proficient level of Dutch (C1)
  • Intermediate level of English (B1)
  • Previous experience in Customer Service preferred
  • Impeccable communication skills
  • A calm, cool and level-headed attitude in every situation
  • Excellent self-organizing skills
  • A proactive approach and willingness to work on own initiative
  • Ability to work under pressure, in order to achieve deadlines and KPI’s
  • Ability to adapt to a continuously changing environment and procedures
  • Knowledge of Microsoft Office Pack (Word, Excel)
  • Must hold EU citizenship or valid work permit
  • Be a local candidate or willing to relocate to Lisbon, Portugal

 

Benefits.

 

  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

 

Go further with Foundever®

 

We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career. 

 

Apply today! 

 

 

 

Required profile

Experience

Industry :
Management Consulting
Spoken language(s):
English
Check out the description to know which languages are mandatory.

Hard Skills

Other Skills

  • Microsoft Office
  • Customer Service
  • Adaptability
  • Communication
  • Problem Solving
  • Calmness Under Pressure
  • Teamwork
  • Proactivity

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