Offer summary

Qualifications:

Minimum 3 years of ServiceNow experience, preferably in ITSM, CSM, Domain Separation, ITOM, ITBM, or CMDB., At least 2 years of experience as a ServiceNow Administrator, with familiarity in portal catalog items, workflows, and UI components., Strong problem-solving skills and ability to gather requirements from stakeholders., Certified ServiceNow Administrator and ITIL experience are a plus..

Key responsibilities:

Manage and customize ServiceNow platform components, including workflows and portal items.

Gather and interpret stakeholder requirements to implement solutions.

Act as a liaison between stakeholders and developers for platform enhancements.

Maintain clear communication and ensure effective platform administration.

Job description

About Us

Thrive is an innovative technology solutions provider focused on Cyber Security, Hybrid Cloud, Global Network Management, Disaster Recovery and traditional Managed Services. Our corporate culture, engineering talent, customer-centric approach, and focus upon NextGen services help us stand out among our peers. Thrive is on the look-out for individuals who don't view their weekdays spent at 'a job' but rather look to develop valuable skills that ignite their passion and lead to a CAREER. If you're attracted to a work hard, play hard environment and seek the guidance, training and experience necessary to build a lucrative career, then welcome to THRIVE!

Position Overview

At Thrive, IT is our business, so ServiceNow is the core of our digital platform and business strategy. We use ITSM, ITOM, ITBM and CSM to deliver world class management over a CMDB of a thousand companies. We offer our customers digital transformation starting in our customer portal and by automating processes from the workplace into the cloud. Our roadmap includes the new Now Experience, mobile and chat, AI capabilities, and a never-ending quest to digitize repeatable work for our company and our customers using code, flow, configuration, and integrations. Every member of the ServiceNow team has unbounded opportunity to solve business, IT, and human challenges with ServiceNow’s deep pool of technical capabilities.

Qualifications

3+ solid years of ServiceNow experience with (in order of preference):
- ITSM
- CSM
- Domain Separation
- ITOM
- ITBM
- CMDB
At least
- 2 years as a ServiceNow Administrator (will consider fast learners with less and those with experience in a domain separated environment)
- Well versed in creating/modifying portal catalog items, workflows, flow designer flows, portal widgets, business rules, UI actions, UI policies, ACLs, etc
Ability to gather requirements from stakeholders and execute them, acting as a liaison with developers when necessary
Strong problem-solving skills
ITIL experience a plus
Certified ServiceNow Administrator preferred
Respectful and clear communication is essential
A sense of self, capabilities, limitations, humor, and humility.
- * sense of style not required.
An effective and relevant education that lends wisdom to your choices and credence to your opinions
An appreciation for the incompleteness and fluidity of requirements, including these