Offer summary

Qualifications:

Minimum 7 years of experience in PLM and Windchill PLM administration and support., Strong hands-on experience with Windchill L2 and L3 support, troubleshooting, and incident resolution., Proficiency in supporting Windchill integrations with CAD (Creo, SolidWorks, AutoCAD) and ERP systems., Good customer-facing skills with experience in technical communication, documentation, and support processes..

Key responsibilities:

Provide technical support and troubleshooting for Windchill and CAD users across regions.

Manage incident resolution, change requests, and problem reporting related to Windchill and CAD integrations.

Communicate with customers to gather inputs, provide updates, and deliver technical explanations during support interactions.

Create knowledge base articles and coordinate with vendors for timely issue resolution.

Job description

Subcon/FTE – Kimberly Clarke - $74/hr

Windchill L2, L3 Sr Support Engineer / Lead

Remote

Primary Day-to-Day Responsibility

7+ years of experience in PLM and Windchill PLM business administration, Support, functionality and troubleshooting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD) and ERP
Strong hands-on experience in Windchill PLM application L2 and L3 support, resolving incidents, SRs, writing problem reports and involving in defining change requests, solving complicated tickets
Provide support to Windchill and CAD users across USA, Europe region
Very good customer facing skills to attend and drive status calls, present technical explanation and analysis of tickets, create reports, good in documentation
Hand-on experience in supporting configurations and troubleshooting Windchill and CAD integrations, CAD Workers and Visualization services in one or more of the following: Creo, Solidworks and AutoCAD, Solidworks experience is preferable.
Strong experience in working with Windchill 11.x / 12.x PDMLink/ Project Link and any other modules
Sound knowledge on EBOM, Part and Document management, Change Management and PLM-CAD-ERP integration scenarios
Working on Windchill configurations, duplicating issues, troubleshooting, investigation of technical problems and providing, tracking the resolution of those tickets.
Interact with Windchill users and IT team of customer to gather required inputs to resolve tickets
Create and publish knowledge base articles for re-use by customers and other project team members
Coordinate with PTC for timely resolution of PTC cases
Strong written and verbal communication skills to deal with customer issues over phone, email, and Ticketing tool like SNOW
Work as per Support SLAs

Secondary Responsibility

Experience with designing and creating workflows and lifecycles
Good Debugging skills to narrow down to the issue in a customized environment.
Experience in working with Windchill Workgoup Manager
Experience in fixing code defects, enhancements, and customizations
Experience in data migration, Windchill update and Major Upgrade
Experience in vaulting & replica Configuration, working with Windchill Workgoup Manager, rehost/cloning
Knowledge on Windchill cluster, Cluster, and monolithic installations on Linux / Windows (Windchill Installer experience) on prod and pre-prod

Required profile