Subcon/FTE – Kimberly Clarke - $74/hr

Windchill L2, L3 Sr Support Engineer / Lead

Primary Day-to-Day Responsibility

• 7+ years of experience in PLM and Windchill PLM business administration, Support, functionality and troubleshooting issues related to Windchill / PLM interaction with CAD (Creo, Solidworks, AutoCAD) and ERP
• Strong hands-on experience in Windchill PLM application L2 and L3 support, resolving incidents, SRs, writing problem reports and involving in defining change requests, solving complicated tickets
• Provide support to Windchill and CAD users across USA, Europe region
• Very good customer facing skills to attend and drive status calls, present technical explanation and analysis of tickets, create reports, good in documentation
• Hand-on experience in supporting configurations and troubleshooting Windchill and CAD integrations, CAD Workers and Visualization services in one or more of the following: Creo, Solidworks and AutoCAD, Solidworks experience is preferable.
• Strong experience in working with Windchill 11.x / 12.x PDMLink/ Project Link and any other modules
• Sound knowledge on EBOM, Part and Document management, Change Management and PLM-CAD-ERP integration scenarios
• Working on Windchill configurations, duplicating issues, troubleshooting, investigation of technical problems and providing, tracking the resolution of those tickets.
• Interact with Windchill users and IT team of customer to gather required inputs to resolve tickets
• Create and publish knowledge base articles for re-use by customers and other project team members
• Coordinate with PTC for timely resolution of PTC cases
• Strong written and verbal communication skills to deal with customer issues over phone, email, and Ticketing tool like SNOW
• Work as per Support SLAs

Secondary Responsibility

• Experience with designing and creating workflows and lifecycles
• Good Debugging skills to narrow down to the issue in a customized environment.
• Experience in working with Windchill Workgoup Manager
• Experience in fixing code defects, enhancements, and customizations
• Experience in data migration, Windchill update and Major Upgrade
• Experience in vaulting & replica Configuration, working with Windchill Workgoup Manager, rehost/cloning
• Knowledge on Windchill cluster, Cluster, and monolithic installations on Linux / Windows (Windchill Installer experience) on prod and pre-prod