Job description

Tea Around Town (teaaroundtown.com), our recently launched product, is an elegant tea room experience atop a double decker bus. Since launch, Tea Around Town has gained significant popularity and has been featured on NBC News, Time Out, etc. Our goal is to offer world class white glove service consistently to customers, while catering to demanding schedules and achieving cost efficiency.

Powered by in-house technology, TopView Group creates unique global experiences. Our rapidly growing portfolio of products includes: hop-on hop-off bus tours in NYC and London, special events i.e. Tea Around Town and North Pole Express, sightseeing and event cruises, bike rental and tours, walking tours, and Attraction Pass. As we continue to expand vertically and horizontally, we operate in a fast-paced environment and value entrepreneurial spirits.

Supervisor Responsibilities:

Coordinate daily schedules and ensure appropriate coverage for staff
Confirm daily trips with calendar and reservation reports
Communicate and coordinate with the NYC kitchen daily counts and assistance
Ensure all materials needed for the day are sent with the Tea Bus operation
Provide relief where needed amongst staff
Maneuver to assist cover any call outs
Facilitate ticket scanning and customer boarding
Coaching and training as needed.
Report any inventory/bus needs.
Communicate daily operations in comprehensive reports
Maintain a level of high standards to ensure a “WOW” experience.

Requirements:

1 year previous leadership experience in the restaurant industry
Knowledge of culinary terminology and food preparation techniques is beneficial.
Strong time management skills to prioritize tasks effectively.
Excellent customer service skills to provide a positive dining experience for guests.
Ability to work in a fast-paced environment while maintaining attention to detail
Ability to consistently work weekends (ever Friday, Saturday, and Sunday)
General Flexibility to work 9 hours 8am-9:30pm