Salesforce Administrator

The Salesforce Administrator is responsible for the management, optimization, and continuous improvement of our Salesforce platform. This role ensures the platform supports business objectives through robust configuration, data integrity, user support, and process automation.  The ideal candidate will be a proactive problem-solver with a strong understanding of Salesforce best practices, excellent communication skills to engage multiple stakeholders, and a passion for enabling business success through technology.

Core Duties/Responsibilities:

• Perform day-to-day administration of Salesforce, including user setup, profiles, roles, and permissions
• Monitor system performance, gather feedback from users, and implement enhancements to improve functionality and usability
• Maintain data quality through regular data audits, deduplication, and validation rule enforcement
• Ensure data integrity and security within the Salesforce environment, implementing best practices for data management 
• Design, build, and maintain reports and dashboards to support business insights and decision making
• Collaborate with cross-functional teams to gather requirements and implement CRM enhancements
• Configure and manage Salesforce objects, fields, page layouts, record types, and workflows to meet evolving business needs
• Troubleshoot and resolve user issues within the Salesforce platform in a timely manner
• Create and maintain accurate documentation of system configurations, processes, and best practices
• Provide training and support to end-users, ensuring they understand best practices and platform capabilities 
• Support testing, deployment, and documentation of Salesforce updates, integrations, and new features
• Stay updated on Salesforce releases and Health Cloud features, recommending improvements based on new functionalities

Skills / Requirements

• Excellent follow-through with solid levels of determination and tenacity
• Excellent written and verbal communication skills
• Exceptional attention to detail and a passion for clean, accurate data
• Strong communication, customer service, problem solving, and process management skills
• Embraces ambiguity and change, helping the workgroup adapt and remain productive
• Ability to work independently and as a part of a team in a fast-paced environment
• Experience with Salesforce automation tools (Flows, Process Builder, Workflow rules)
• Familiarity with third-party integration and AppExchange solutions preferred
• Experience with data visualization tools such as Tableau and CRM-A

Education, Certifications and Experience: 

• College degree (bachelor’s or associate degree) preferred
• 5+ years of hand-on Salesforce administration experience with Salesforce Advanced Administrator Certification (ADM 211)      
• required
• 2+ years’ experience working with Salesforce Health Cloud and/or Salesforce Health Cloud Accredited Professional preferred
• Experience with MuleSoft preferred
• Advanced certifications (Platform App Builder, AgentForce, Business Analyst) preferred

Physical Requirements: 

• As a remote-forward organization, this position operates in a professional office environment and teleworking from the employee’s home address listed in their employment file
• Prolonged periods of sitting at a desk and working on a computer 
• Keyboarding 
• Speaking 
• Must be able to lift up to 15 pounds at times 
• Flexibility of working hours to support activities across EST to PST zones 

Our PRO-Spectus Culture Philosophy

At PRO-spectus we have created a culture that is supportive, dedicated, and teamwork driven.  We celebrate each other’s joys in personal life and professional accomplishments, promoting meaningful relationships and friendships.

Our employees bring strength of mind and spirit to make the extraordinary happen every day.  With humility and compassion at our core, PRO-spectus is proud of our relentless focus towards the higher purpose of improving the lives of patients we support.

We recognize it takes a lot of people working together with a common goal to make spectacular happen, and we never forget that at the heart of our company are the people who make it work.

PRO-spectus is an Equal Opportunity / Affirmative Action employer. All qualified individuals will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, age, disability, protected veteran status, marital status or other protected status under federal, state or local laws.

At PRO-spectus, we are deeply committed to pay transparency and equity. The salary/hourly range for this position is $87,000 – 107,000 annualized salary, based on experience and qualifications, with the final offer reflecting skills and other job-related factors.  Beyond competitive pay, we offer a comprehensive and generous benefits package designed to support your well-being and work-life balance.