General Manager

Why MEC

MEC is more than a store. We’re a hub for the outdoor community, a leader in sustainability, and a place where you can be yourself. People come to us to try new things and plan new adventures – and as a store Advisor, you’ll be there to help make it all happen.

Members (what we call customers) visit us for gear and advice on hiking, camping, climbing, cycling, watersports, snowsports and travel. You’ll chat with people who are planning everything from dream trips to weekend getaways, and first-timers to outdoor experts.

Our business model is dependent on impassioned and well-trained outdoor enthusiasts and as such we look for individuals who live our purpose and fit with MEC ethos and lifestyle. If you are that person, we’d love to connect with you. Join us!

MEC is an equal opportunity employer. We’re proud to work with our people to create a diverse workplace, which accommodates individuals of all abilities, backgrounds and identities. We welcome and encourage applications from people with disabilities. Tell us what you need during the hiring process, and we’ll do our best to accommodate you

We are more than just a job. We love what we do, and we offer to share our passion for outdoors.

We offer a competitive wage and a great short term incentive program. 

THE PERKS

• Work-life flexibility
• Variable annual incentive plan 
• Generous annual vacation allotment 
• Paid Care time (Wellness/sick) 
• Maternity and Parental leave top-up
• Staff Discount and amazing deals straight from vendors
• Top-notch benefit plan 
• Retirement Plan, matched contributions up to 6% 
• Paid days to pursue outdoor activities and/or volunteer in your community
• Free staff gear rental program
• Access to a learning platform and educational assistance support 
• Career development opportunities
• Field experience days, team away days and much, much more

Why YOU?

If you like working with an inclusive, hands-on, collaborative team that connects people with quality products to encourage active outdoor lives, then this is the team for you. MEC is an awesome place for people who are always learning and trying new things like bouldering, yoga, or trail running!

You are good natured and have a welcoming vibe. You’re outgoing and genuinely like helping people. You’re stoked about being active outside.

You have availability to work weekends and evenings. You have 5 to 7 years of management experience in a busy, high-volume retail or service environment. You have demonstrated skills in employee lifecycle, planning, project management, change management, budgeting and process improvement in a retail setting.

The HOW
You embrace the culture of service and an environment of constant change in order to keep MEC thriving. You connect with members and staff by sharing your passion for an active lifestyle. You provide coaching and mentorship to MEC teams to ensure we’re aligned, reaching toward the same goals. You support and empower staff to enable them to deliver great member service.

The WHAT

Everyone strives to deliver an experience that feels uniquely MEC. Our Store Managers focus on these four key areas.

1. Hard Skills: Extensive experience in retail sales, store operations, driving results and experience in growing market share. A talent for succession planning and people management.
2. Recruit, Train and Develop: You love recruiting people who naturally bring it. You ensure staff are properly trained on procedures and processes and empower your team leads to do this too. You help coach the staff shoulder to shoulder on the job. You live the values in everything you do and model what great looks like to bring it. You are creative in motivating the team to deliver a MEC place to shop.
3. Leadership: You are creative in how you motivate your team to deliver an exceptional member experience You communicate regularly, either one-on-one or in huddles, so the team understands how performance is meeting targets. You ensure the shifts you oversee hit their goals and hold the team accountable. You help make MEC a good neighbor. You are willing to fill-in at other locations when called upon. You ensure there’s good communication between you, the team members, and the Store Manager to ensure consistent store conditions and staff morale. You strategize and embody the missions and vision of our business.
4. Praise and Care: You establish a culture of feedback within your store, where team members thrive. You genuinely care for the wellbeing of your staff, not just their work performance. You understand life’s pressures and offer flexibility to your staff to meet their needs whenever you can.

What great looks like

You inspire members to be part of the MEC community through exceptional gear, product knowledge, member service, clinics and events.