Offer summary

Qualifications:

Completed apprenticeship in IT, electronics, or electrical engineering., Knowledge of ICT and broadcasting is desirable., Strong communication and coordination skills in dealing with partners and customers., Practical and theoretical knowledge of ITIL in service support and operations..

Key responsibilities:

Monitoring national ICT and infrastructure services and programs.

Coordinating service support processes with support units and external suppliers.

Managing incident, change, access, and event documentation in the service management system.

Communicating troubleshooting measures during major incidents and ensuring quality assurance.

Job description

We are looking for an IT Service Operator to join the Servicedesk & Monitoring team of our client.

You will be involved in the following areas:

Central monitoring of national ICT and infrastructure services as well as all programs with various distribution channels at the beginning, middle, and end of the teams.
Global coordination and safeguarding of service support processes with subsidiary support units and external suppliers.
Incident, change, access, and event management, including their documentation in the service management system.
Implementation of initial continuity measures for broadcasting and broadband services, and transfers to internal teams or external partners.
Coordination and communication of troubleshooting measures in case of major incidents with national impact and their follow-up.
Quality assurance in the failure process.

Requirements

Completed apprenticeship in IT, electronics, or electrical engineering.
In-depth knowledge and interest in ICT and/or broadcasting are desirable.
Strong communication and coordination skills in dealing with business partners, suppliers, and customers.
Language skills in German and English; knowledge of another language is an advantage.
Willingness to work shifts, weekends, and be on call.
Practical and theoretical knowledge of ITIL in the field of service support and operations.

Benefits

An extremely stimulating and collegial environment
Very flexible working hours
Remote work possible outside of posted work
Employment conditions according to the CCT, such as 40 hours per week, minimum 27 vacation days, 18 weeks of maternity leave, and 4 weeks of paternity leave, etc.
Attractive allowances
Comprehensive training and onboarding
Affordable internal cafeteria