Business Analyst

The Business Analyst reports to the Chief Operating Officer and is responsible for management and support of assigned client implementations, post-implementation client projects and workstreams, pre-sales opportunities, and Sky Road product roadmap initiatives. The Business Analyst works closely with Senior Business Analysts, clients, and third-parties to ensure successful delivery of each assigned implementation and client project. Candidates should have meticulous attention to detail, strong communications skills and be highly organized individuals.

Key Responsibilities

Client Onboardings

• Client Requirements: Support the discovery phase of a client engagement to understand, document, and iterate on client requirements. Requirements should map to current product capabilities, future product enhancements and the data required to successfully deliver the agreed upon functionality.
• Implementation planning: Manage professional client-facing implementation plans based on client needs factoring in the current functionality and roadmap of the product. Understand the scope of features and functionality as well as timelines for all aspects of delivery. Work closely with senior team members and engineering to prioritize the development required for client implementations.
• Project Management: Project manage the implementation plan and post-implementation phase, participate in weekly client status meetings, organize and attend calls with clients and external stakeholders, and communicate effectively with senior team members and the client regarding timelines, dependencies, milestones and deliverables.
• Quality Assurance: Help senior team members execute on implementation testing plans in advance of go-live dates and related to product releases to ensure accuracy and a proper client experience.

Client Management

• Cross-Functional Communication: As a stakeholder in the client onboarding and implementation process, it is important to communicate effectively both internally and externally with clients and client partners, such as Fund Administrators and Market Data vendors.
• Market Understanding: Develop a deep understanding of client needs in private credit, BSL, and HY to inform product development.
• Client Interaction: Engage directly with clients to gather requirements, understand implementation milestones, discuss systems capabilities and best practices that enhance the client experience and the value proposition.

Required Qualifications

• Experience with financial or credit market systems and their implementation.
• Experience managing client projects and implementations.
• Excellent documentation and organizational skills.
• Strong data analysis skills. Must possess the ability to understand, logically summarize, and present data analysis findings to internal team members. 
• Financial Data Domain knowledge. Experience with core financial data domains including issuers, instruments, industries, ratings, and pricing.
• Keen attention to details.
• Strong Excel skills. Must possess the ability to quickly join, pivot, and summarize data.

Desired Qualifications

• Prior knowledge of loans, CLOs and private credit markets.
• Understanding of Order Management, Portfolio Management, Compliance and Security Master systems
• Experience managing projects and system implementations

Base Salary: $100,000 - $130,000 (This role is also eligible for an annual discretionary bonus)

Key Performance Indicators (KPIs)

1. Project Management: Develop skills and knowledge to independently manage an implementation from start to finish.
2. Solutions engineering: Develop market and product knowledge, to allow you to formulate product solutions and suggestions to Sky Road management and communicate the same to clients.
3. Data analysis: Ability to understand expected and unexpected client data to identify potential challenges and opportunities and verify the accuracy and applicability of the Sky Road calculations and analytics