Sales Support Coordinator

At Builders Mutual, we believe in the power of a team to get the job done right.
Every day, our team delivers comprehensive commercial insurance and trusted safety solutions to protect and advance the unique needs of the contractor community. Rooted in a culture of teamwork, inclusion, expertise, and community, we work together to serve better, achieve more, and build lasting impact.

The Opportunity
Bring your expertise to a team that’s shaping the future of construction insurance and safety. We’re looking for a Sales Support Coordinator who will play a key role in supporting our sales team, Territory Managers, and agency partners. In this important position, you’ll help ensure data accuracy, support agency initiatives, and contribute to the exceptional service and strong relationships that define Builders Mutual.
 

Because the success of our company is rooted in teamwork and the way we care about the people we work with and serve, this hybrid position will work in our Raleigh office a minimum of two days per week, with flexibility to work from home the remaining three days.  If you’re detail-oriented, collaborative, and ready to make an impact, join us and help build success for our team, our customers, and the communities we serve.

Your Work as a Sales Support Coordinator Will Make a Difference:

•          Maintain and update agency and producer records to ensure accuracy and compliance.

•          Process new agency applications, including system setup and software requirements.

•          Manage agency contract terminations and transfer business as needed.

•          Coordinate annual processes such as tier changes, E&O compliance, agency audits, and license renewals.

•          Partner with Territory Managers to support reports, mailings, and promotional materials.

•          Research and resolve agency commission issues, including processing corrections in Concur.

•          Administer HBA membership compliance, managing daily Expressway tasks, monitoring correspondence, and supporting reinstatements.

•          Respond to inquiries from agents and policyholders, explaining the verification process and promoting the value of membership.

Skills to Get the Job Done Right

•          2 years of general business experience; insurance industry experience preferred.

•          Strong data entry, typing, and processing skills with excellent attention to detail.

•          Ability to manage multiple priorities in a fast-paced, deadline-driven environment.

•          Customer service mindset with strong verbal and written communication skills.

•          Proficiency in MS Office (Outlook, Excel) and other business software tools.

•          Experience with Salesforce (preferred).

•          Familiarity with mainframe systems (C.0, Agency Link, ImageRight) is a plus.

Why You’ll Love Working Here
At Builders Mutual, we care about you—your success, your well-being, and your growth. We offer a supportive environment, competitive benefits, and meaningful work that makes a difference. Here’s what you can expect:

•          Market-driven compensation and bonus plan

•          Generous paid time off—including 3 weeks to start and your birthday off

•          Flexible schedule with a 37.5-hour workweek, wrapping up Fridays at 2:30 PM

•          Builders University, our in-house development program to grow your skills and expertise

•          Everyday Wins, our recognition program where you can earn swag and extra time off
 

Life at Builders Mutual
We’re more than a workplace—we’re a team driven by shared purpose:

•          Collaboration: We work together to achieve more.

•          Empowerment: You’re trusted, supported, and given the tools to thrive.

•          Flexibility: We balance high performance with real-life needs.

•          Impact: Your work matters—to our customers, our industry, and each other.

•          Sense of Pride: You’ll love where you work—and you’ll want to tell others why.