Offer summary

Qualifications:

Minimum 13 years of experience in technical operations or no-code automation support., Hands-on experience with tools like Make.com, Airtable, and Pipedrive., Strong troubleshooting, debugging, and API integration skills., Excellent written communication skills in English..

Key responsibilities:

Monitor and troubleshoot automation scenarios across multiple platforms.

Handle technical requests from the operations team, including fixing and updating workflows.

Log and escalate system errors and outages using a structured tracking system.

Support automation projects and maintain internal documentation.

Job description

About the Role

Were looking for a detail-oriented and proactive Technical Support Specialist to manage and maintain our internal systems, automations, and operational workflows.

Youll play a critical role in ensuring our tech stack runs smoothly, incidents are addressed quickly, and the business can scale without being bottlenecked by technical issues.

This role is ideal for someone with strong experience in no-code/low-code tools like Make.com, Airtable, Pipedrive, and automation logic whos comfortable operating within complex system environments and can follow structured documentation.

Key Responsibilities

Monitor, maintain, and troubleshoot Make.com scenarios and integrations across Airtable, Pipedrive, LearnWorlds, Chargebee, and more.
Action day-to-day technical requests from the operations team (e.g. fixing broken flows, updating logic, syncing data).
Log and escalate system errors, outages, and manual overrides into a structured tracking system (Notion-based).
Follow documentation and standard operating procedures (SOPs) to ensure
consistent performance and accountability.
Support new automation builds or optimisation projects under guidance.
Contribute to keeping internal documentation up to date as changes are made.
Liaise with internal stakeholders (e.g. Director, backend contractors) when issues exceed scope or need escalation.

What We're Looking For

13 years experience in a technical operations or no-code automation support role.
Hands-on experience with tools such as:
- Make.com (Integromat)
- Airtable
- Pipedrive
- Bonus: Chargebee, LearnWorlds, Slack automations

Strong troubleshooting and debugging skills.
Familiarity with API-based integrations, webhook logic, and automation triggers.
Detail-oriented, reliable, and structured in your approach to technical
problem-solving.
Strong written English communication skills (majority of instructions, updates, and collaboration is async).

Preferred But Not Required

Experience working in high-volume operations (e.g. eLearning, SaaS, betting,
payments).
Familiarity with Notion, Slack, and Google Workspace.
Previous experience supporting Australian-based or international teams.

Required profile