Case Analyst I - Bilingual (Remote)

Title: Case Analyst I--Bilingual

Department: Production

Reports To: Case Manager

Job Type: Full Time - Temp 6 months contract

Compensation: $54K- $60K USD Annually

Location: Remote - USA 

Who We Are:

World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org.  

About the Opportunity:

WES is currently seeking a Case Analyst I--Bilingual who will be responsible for thoroughly examining case files, analyzing data from various sources such as documentation and databases, and ensuring the accuracy of case information. The primary objective of this role is to obtain and demonstrate base knowledge of WES methodology to process standard files in order to make well-informed decisions based on the gathered data. As a valuable member, the Case Analyst will play a crucial role in executing daily operational tasks, including reviewing records, assessing credentials, and verifying actions. This ensures effective coordination among departments and stakeholders, as well as maintaining organized and efficient workflow.

What You’ll Do:

• Processing files from a variety of educational regions.
• Determining if each document meets WES’ documentation requirements.
• Processing applications within specified timeframes, checking for accuracy and consistency of assessment outcomes.
• Verifying academic information entered by the client and ensuring that the information matches what is reflected in the corresponding documents.
• Developing knowledge of designated systems of education and their academic documentation practices and policies and applying it to routine and unique cases.
• Becoming familiar with the end-to-end credential evaluation process and aware of the related dependencies.
• Maintaining the security and privacy of applicant information.
• Other duties as assigned.

Your Experience: 

The ideal candidate will have:

• Ability to learn and apply new knowledge about international education systems and WES’ evaluation methodology and standard operating procedures.
• Strong French, Chinese, Ukrainian, Russian, Farsi, Spanish, and/or Arabic language skills (ability to read these languages--speaking is not required).
• Ability to learn to use known, practiced protocol for evaluating educational credentials.
• Ability to learn to identify files outside of scope of knowledge.
• Ownership and initiative to deliver results and a strong sense of responsibility.
• Excellent organizational skills and attention to detail.
• Excellent time management skills with a proven ability to meet deadlines.
• Excellent verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Ability to convey ideas, thoughts, knowledge, and data so that a message is received and
• Ability to function well in a high-paced, high-volume, and at times stressful environment.
• Strong commitment to WES' mission and values.

Requirements:

• Bachelor’s degree in relevant discipline or equivalent experience.
• 1+ years of experience in credential processing and monitoring preferred.
• Proficient use of IT systems including Microsoft Office applications (Excel, Word, Outlook) and ability to learn new systems quickly.
• Experience with credential evaluations desirable.
• Fluency in French, Chinese, Ukrainian, Russian, Farsi, Spanish, and/or Arabic language skills (note: speaking is not required, however candidate must be able to read and understand documents in any of these languages).
• Knowledge of international education and/or foreign systems of education desirable.
• Strong remote work and digital communication skills required.

Values: 

• • Opportunity - We open doors so people can build better futures.
  • Inclusion - We become stronger, more creative, and more resilient when we embrace diversity.
  • Equity - We uphold fairness and justice in our work and actions.
  • Enterprising - We are resourceful, inventive, and driven.
  • Expertise - We challenge ourselves to be the best at what we do.

Inclusive Recruitment Process:

We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply.

Our Commitment:

At World Education Services, we're committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential.

If you encounter challenges accessing or using our career site due to a disability, you may request reasonable accommodation by contacting us via email at hiring@wes.org. Our Talent Acquisition team is dedicated to supporting qualified candidates by providing solutions that can meet their needs. 

Please be advised that this email address is intended to receive and respond to inquiries concerning the accessibility of the online application system, and requests for assistance and accommodation during any part of the recruitment process. Résumés or applications sent to this email address will not be reviewed.

For more information about WES, please visit our website at www.WES.org.