Job description

Role Name: Desktop Support

Location: Indianapolis, IN (Onsite from day one )

Duration: Contract

Job Description

" Ability to disconnect/reconnect computer workstations, peripherals, and phone equipment

" Hands on experience with Imaging, reimaging Windows Operating system for Desktop, Laptops

" Safely move equipment point to point using wheeled carts and vehicles

" IMACD & Asset Inventory experience

" Follow ESD safety precautions to avoid electrostatic discharge or equipment damage.

" Ability to follow documentation and knowledge articles to provision operating systems and software onto workstations and laptops, solve common issues.

" Ability to use remote desktop connectivity applications

" Working knowledge of imaging utilities such as Ghost, SCCM, etc

" Delivery and setup of PC equipment to end-users.

" Use trouble ticketing system to accept assignments, document work events, complete requests and verify customer satisfaction.

" Ability to provision and Support wireless devices.(E.g. Blackberry, Android, and iPhone)

" Demonstrated proficiency in Microsoft OS and Microsoft application.

" Demonstrated proficiency for installation of desktop software and troubleshoot

" Working knowledge of Microsoft Active Directory and GPO

" Strong customer service skills

" Strong troubleshooting skills

" Significant, demonstrated experience with Microsoft Windows operating systems

Clients: Windows 10, Windows 7, Windows Vista, Windows XP, Windows 2000, Windows 98
Servers: 2012, 2008 r2, 2008, 2003, 2000

" Functionally capable with Apple OS X

" Advanced troubleshooting skills with hard drive encryption software

" Advanced level skills in the Microsoft Office Suite:

Word, Excel, PowerPoint, Outlook configuration issues with Exchange

" Strong client-side remote access troubleshooting skills

" Demonstrate strong skills supporting printers in an enterprise environment

" Advanced knowledge of client-side management tools Microsoft Active Directory, GPO and Systems Center Configuration Manager (SCCM).

" Strong proficiency in creating and referencing documentation and knowledge articles using Micron tools

" Strong software installation and support skills

" Disciplined, systematic problem solving skills required

Thanks & Regards

Ankur Raghav

Team Lead

Direct: +1 609-766-0119

Email: ankur@applabsystems.com

4365 Route 1 South, Suite 105 Princeton, NJ 08540

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