Offer summary

Qualifications:

Experience in customer-facing roles or support services., Knowledge of Workday or similar enterprise solutions is preferred., Strong communication skills in English, both written and verbal., Proactive and solutions-oriented mindset with the ability to work independently..

Key responsibilities:

Provide post-deployment support and troubleshooting for EDM customers.

Manage customer requests, ensuring timely resolution and high satisfaction.

Collaborate with internal teams and clients to gather requirements and deliver solutions.

Create documentation and mentor junior team members.

Job description

Join Kainos and Shape the Future

At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Workday EDM Support Consultant, you’ll be part of a dynamic team providing post-deployment services and ongoing support for our global EDM customers. Depending on your skills, experience, and aspirations, you may join either the Post-Deployment Services team, which helps customers adopt and optimize EDM post-implementation, or the Support team, which manages customer interactions, ongoing updates, and issue resolution in line with SLAs.

This role combines customer-facing consulting with solution delivery and support. You’ll collaborate closely with internal teams and clients, taking ownership of customer requests, troubleshooting issues, and ensuring the continued value of the EDM solution.

You’ll also contribute to internal knowledge sharing and support the development EDM.

Key Responsibilities

Provide configuration, troubleshooting, and advisory support to customers post-deployment.
Deliver services within agreed SLAs, ensuring high customer satisfaction.
Manage and prioritise incoming requests, identifying root causes and resolving issues effectively.
Support recurring releases and deployments, helping customers adopt new features and updates.
Participate in customer workshops and calls, helping to gather and refine requirements.
Work collaboratively across internal delivery teams (e.g. AMS, functional consultants) and external stakeholders.
Create documentation and knowledge articles to support internal learning and customer self-service.
Support and mentor junior consultants, contributing to team development and knowledge sharing.

Required Skills and Experience

Strong customer focus and proven experience in a customer-facing or role.
Ability to present solutions, participate in workshops, and explain functionality clearly to a non-technical audience.
A proactive, solutions-oriented mindset, with a desire to continuously learn and grow.
Ability to manage competing priorities and resolve issues independently.
Clear and empathetic communication skills in English both written and verbal.
Comfortable working remotely in distributed teams, and capable of delivering high-quality work with minimal supervision.
Familiarity with service management principles, including issue tracking and escalation practices.

Desirable Skills

Workday certification in EDM, HCM, Payroll, or Financials.
Professional qualifications or certifications in project management, service management (e.g. ITIL), or consulting.
Experience with release planning, testing cycles, and change management processes.

Embracing our differences  

At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.   We also believe every candidate deserves a level playing field.

Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.

We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

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