Offer summary

Qualifications:

College degree required., Basic knowledge of SQL, XML, and data integration techniques., Proficiency in spoken and written English., Strong analytical and troubleshooting skills..

Key responsibilities:

Troubleshoot applications and analyze logs.

Write and execute SQL scripts.

Interact with multiple teams and clients.

Learn software and programming basics.

Job description

***This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.***

Ready to Kickstart Your Career in a Remote First Environment?

Join Suvoda and become part of a team that’s passionate about innovation and making a real impact on human lives. As a Technical Support Trainee, you will receive extensive training, mentorship, and hands-on experience to boost your professional growth and career prospects.

What Makes Suvoda a Great Place to Work?

Here are just a few highlights:

Remote Work Opportunity: Enjoy the flexibility of working from anywhere in the country.

Industry Insight: Get hands-on experience with the software and tools used in clinical trials at one of the most innovative companies in the eClinical field.

Networking & Professional Growth: Build your professional network, enhance your CV, and gain references that can support your career.

Skill Development: Learn the most utilized methodologies, technologies, and tools in the field while acquiring experience in a professional work environment.

What to Expect?

As a Technical Support Trainee, you’ll start with dynamic training focused on SQL scripting, data integration, and web applications powering clinical trials for leading pharmaceutical companies. You'll gain hands-on experience with SQL Server, bug tracking, and ticketing systems (Zendesk, Jira, SDP), while honing your troubleshooting and SQL scripting skills. It’s a great opportunity to build a solid technical foundation and make a real impact in the world of clinical research!

Responsibilities:

Basic knowledge about SQL, XML, data integration techniques

Work with common tools utilized in a software company (SQL Server, bug reporting, ticketing system)

Troubleshooting application logs, write and execute SQL scripts

Learn the basics about software & programming

Communication and interaction with multiple teams and/or client

Analyze risks, create workarounds and adapt to diverse client requests

Perform other related duties as required

Requirements:

***This opportunity is 2nd shift and will require you to work the hours of 4pm - Midnight, Monday - Friday, regularly.***

College degree
Strong critical and analytical reasoning skills
High achieving, exploratory nature
Ability to quickly learn and adapt to new processes, technologies and tools
Ability to conduct in-depth investigative research and select the best solution for a problem
Proficient in spoken and written English
Passion for scripting in SQL Server

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As set forth in Suvoda’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

If you are based in California, we encourage you to read this important information for California residents linked here.

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