Offer summary

Qualifications:

High school diploma or equivalent required., Prior customer service experience preferred., Bilingual in Spanish is strongly preferred., Proficient in Microsoft Office Suite..

Key responsibilities:

Communicate with customers via multiple channels to provide product information and resolve inquiries.

Process and email drop ship invoices to relevant parties.

Maintain organized records of customer interactions and transactions.

Collaborate with internal departments to support customer needs and resolve issues.

Job description

Description

We’re Hiring: International Customer Service Representative

Location: Florida (Remote) | Full-Time

Are you a detail-oriented, customer-focused professional looking to contribute to a dynamic team? We are seeking an International Customer Service Representative who thrives in a fast-paced environment and is passionate about delivering exceptional service. This role plays a vital part in ensuring our customers receive timely, accurate support and assistance across all channels.

Key Responsibilities

Communicate with customers via phone, email, chat, and in-person to provide product information, process orders, and resolve inquiries.
Accurately process and email drop ship invoices to dealers, freight forwarders, and sales representatives.
Maintain organized records of customer interactions, orders, and transactions.
Collaborate effectively with internal departments to support customer needs and resolve issues.
Identify and assess customer needs to ensure high levels of satisfaction.
Handle complaints professionally, escalating complex issues as appropriate.
Assist vendors with assigning drop ship approval numbers and necessary documentation.
Support international customers with basic export logistics and forms as needed.
Perform additional administrative tasks and duties as assigned.

Qualifications

What We're Looking For:

High school diploma or equivalent required.
Prior customer service experience preferred.
Bilingual in Spanish is strongly preferred.
Strong verbal and written communication skills.
Excellent problem-solving abilities with a professional and calm demeanor.
Proficient in Microsoft Office Suite.
Highly organized with strong attention to detail.
Experience working with exporters or international logistics is a bonus (familiarity with IMO forms is desirable).

What We Offer

Health coverage – medical, dental, and vision insurance to keep you and your family healthy.
Paid Time Off – Generous PTO and holidays to help you recharge.
Retirement Savings – 401(k) plan with a 5% company match.
A supportive, collaborative work environment.
Opportunities for professional growth and development.
The chance to be part of a team that values quality, integrity, and customer success.

Physical Requirements

Prolonged periods of sitting and computer use.
Ability to lift up to 15 pounds occasionally.

Join a team that values professionalism, precision, and people.

If you’re ready to bring your expertise to a role where your contributions matter—we’d love to hear from you.

Apply Today!

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