Offer summary

Qualifications:

Bachelor's or master's degree in business, finance, or related field from a top university., Over 3 years of experience in business development or partnerships within financial institutions or tech companies., Knowledge of crypto, blockchain, or financial services is a plus., Strong communication, negotiation, and project management skills..

Key responsibilities:

Lead merchant recruitment and manage merchant networks in the assigned country.

Organize community building activities, including online and offline events, to promote the brand.

Develop and refine P2P business models, standards, and guidelines in collaboration with local teams.

Provide training, risk management, and customer support to ensure quality and compliance.

Job description

Operation Manager

Reporting Relationship: VP of operations / Country Manager

Responsibilities：

Merchant Recruitment and Management

Assist the management team in leading merchant expansion plans for the market; support P2P management strategy decisions ; provide ongoing market research/insight to foster Vibra P2P local merchant networks growth
Coordinate key local BD activities, such as developing new partnerships with merchants, and supporting key events (P2P Merchants recruitment & management)
Ensure the quality of merchant P2P trade and user experience

Community Building

Achieve new user acquisition in the country based on the OKR
Meet trading volume based on the OKR
Meet P2P trading volume based on the OKR
Organize online and offline AMA and training session on weekly basis
Serve as brand ambassador to promote the brand
Build partnership and relationship with crypto communities

P2P Merchant Standard & Guidelines

Work extensively with local operation team to shape the p2p business model; Build the P2P merchant application & operation standard and review process, including provide suggestions on P2P rules, e.g. transaction times & relevant transaction process/details
Provide optimization suggestions for P2P dashboards - to refine merchants & users experience

Risk Control Management & CS

Provide P2P training guides to the CS team, including handling disputes between merchants and the p2p buyers, assisting them with troubleshooting; abnormal case studies & giving suggested solutions ,etc.
Provide market insight and intelligence to the product and tech team
Develop the risk control management standard & process, that align with the local law & minimize the legal risk to the group

Requirements:

Master/Bachelor's degree in business, finance related field from top university
Background in Crypto/Blockchain and large global financial services/tech environments is a plus
3+ years experience in business development or partnerships in Financial Institutions ( Payment, Fintech, Financial Institutions or Technology Company )
Sound interpersonal and communication skills
Hands on at work and can be independent in managing complex projects
Outstanding communication and negotiation skills;
Ability to work remotely with a global team, autonomously and take initiatives
Comfortable in a startup, rapid-growth environment

Required profile