Transaction Coordinator

Work set-up: 
Full Remote
Contract: 
Work from: 

Offer summary

Qualifications:

At least one year of related experience or equivalent education., Customer service experience is required., Strong verbal and written communication skills., Proficiency in Microsoft Office and basic math skills..

Key responsibilities:

  • Process Tier II transactions and assist with Tier I transactions.
  • Mentor Level I Transaction Coordinators and assist with training.
  • Communicate effectively with clients, providers, and internal staff.
  • Maintain high quality standards and participate in key projects.

The Retirement Advantage, Inc. (TRA) logo
The Retirement Advantage, Inc. (TRA) http://www.tra401k.com
201 - 500 Employees
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Job description

Job Description

  • Remote Position.

Responsible for actively monitoring the processing queues, independently performing daily transactions within a team atmosphere and ensuring these transactions are processed in compliance with IRS & ERISA guidelines as well as the applicable plan document provisions.

Responsibilities

Required Experience:

  • Process Tier II transactions, which includes Tier I transactions as needed
  • Mentor Level I TCs, assisting with training as needed
  • Serve as PPAs for preferred providers, keeping procedures updated for these providers ensuring both internal efficiency and high quality service for our clients
  • Maintain high standard of quality work and production goals, both individually and as a team
  • Communicates effectively with Plan Sponsors, Plan Advisors, Plan Providers, and Internal Office Staff
  • Keeps current on procedures, laws, and other facets that may impact processing
  • Participation in key projects as assigned
  • Outstanding TRA Corporate Citizen dedicated to maintaining TRAs reputation at all times in the communities we touch
  • Perform other job related duties or special projects as required

Qualifications

  • One year of related experience, higher education, or any equivalent combination of experience and knowledge
  • Customer service experience
  • Strong verbal and written communication skills
  • Knowledge of Microsoft office programs and basic math skills
  • Must be engaged and able to work with people at all knowledge levels
  • Strong organizational and problem solving skills, with the ability to track multiple tasks and issues, set goals and prioritize tasks in a fast paced environment

Keyword: Transaction Coordinator

Required profile

Experience

Spoken language(s):
English
Check out the description to know which languages are mandatory.

Other Skills

  • Mentorship
  • Customer Service
  • Quality Assurance
  • Microsoft Office
  • Organizational Skills
  • Communication
  • Problem Solving

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