Job description

Job Description:

Pay Range: $40hr - $42hr

This role is ideal for candidates with a few years of experience looking to take on additional responsibilities while continuing to develop their expertise in AV systems and IT support.
candidates will be responsible for maintaining the day-to-day operations of our AV infrastructure and assisting with AV deployments and event-based support, working closely with cross-functional teams in a dynamic, fast-paced environment.
Key Responsibilities: Provide operational support for AV systems, focusing on conference rooms, digital signage, and event-based audio-visual setups.
Troubleshoot issues with displays, projectors, microphones, speakers, and video conferencing systems, including Google Meet, Logitech, Anker, Q-SYS, Biamp, Crestron, Extron, Yealink, Owl Labs, Avocor, Vibe Board, Room Scheduler Technologies, and more.
Collaborate with the AV Support Engineer to install, configure, and maintain AV hardware and software solutions.
Assist the AV Events & Production team with live corporate events, supporting audio, video, graphics, and livestream needs.
Provide remote teams with AV troubleshooting to ensure reliable video conferencing experiences.
Maintain and upgrade AV hardware to align with company conference room standards and AV Engineering guidelines.
Handle support tickets related to AV systems, ensuring timely resolutions.
Perform routine maintenance sweeps and updates on AV systems to optimize performance and minimize downtime.
Maintain and update documentation related to equipment and AV processes.
Foster a collaborative environment by accepting and acting on constructive feedback.

Qualifications:

Proven track record of delivering high-quality results with minimal supervision, even in fast-paced environments with high expectations and tight deadlines.
Strong multitasking and prioritization skills, with the ability to re-prioritize daily and consistently follow up and follow through without reminders.
Excellent communication skills, with the ability to convey information clearly and effectively across all levels of the organization.
Able to build trust and strong working relationships with creatives, executives, and cross-functional teams.

Requirements:

1-3 years of experience in AV support or multimedia support roles.
Familiarity with conference room systems such as Google Meet, Logitech, Anker, Q-SYS, Biamp, Crestron, Extron, Yealink, Owl Labs, Avocor, Vibe Board, Room Scheduler Technologies, etc.
Knowledge of AV equipment troubleshooting, including cameras, microphones, displays, and other peripherals.
Basic understanding of networking concepts (e.g., switches, routers, and WiFi) and how they impact AV system performance.
Familiarity with ticketing systems such as JIRA Service Desk or equivalent.
Strong multitasking abilities with a proactive, problem-solving mindset.
Due to the nature of the job the candidate should be able to lift 50 pounds with assistance.

Preferred:

Previous experience assisting with corporate events or large-scale meetings.
Skilled in navigating corporate tech environments and workflows with ease and efficiency.
This role is a perfect fit for someone who is ready to expand their technical skill set while taking on more project responsibilities and collaborating with senior-level team members.