Job description

The Fueling Systems & Services Specialist is responsible for onboarding new customers’ fuel systems, technical triage and coordination of repair and maintenance for existing customers, ongoing technical the capture and analysis of remotely collected data, remote diagnostics of various fuel related equipment, technical support of all fuel related equipment, problem solving related to fueling equipment, and general customer support associated with fueling systems. This role is responsible for after hours, on-call technical support and customer credit card support.

Responsibilities

Technical Support and Customer Reports

Triage customer technical issues for network/VPN and Point of Sale (POS) equipment and act as intermediary between third party technical solution provider and customer
Enter service tickets for identified technical issues and track through to resolution including receipt and payment of contractor invoice
Remote diagnostics and issue resolution for field equipment including identifying and troubleshooting network communication issues
Setup remote communication with customer through modem configuration, ship equipment to customer site, and assist
Complete reconciliations for gallons pumped versus gallons tracked
Proactively monitor customer equipment for system failures and partner with customer to fix

New Customer Onboarding

Partner with assigned stakeholders (internal and external) to successfully onboard new customers for service including identifying site-specific information and proactively addressing any technical issues
Complete device setup using a pre-built script, and update system to reflect setup
Perform “start-up” on various types of devices pertaining to new customer equipment implementation

Position Requirements

Formal Education & Certification

High school diploma or equivalency required
College education preferred

Knowledge & Experience

At least one year of work experience
6+ months tier one, technical support with knowledge of Network/VPN/IP (preferred)
Tech savvy, with computer system knowledge including software/hardware and an emphasis in Access, Excel, Word, and Outlook (must be able to use lookups and pivot tables in Excel)
ProComm, Hyper-terminal programs, or PuTTY experience, a plus

Qualifications & Characteristics

Proven ability to work well under pressure and reprioritize as needs change
Strong analytical and issue resolution skills
Independent, proactive thinker
Strong listening and communication skills
Ability to multi-task with strong organizational skills
Able to work in open environment as a team player
Mindset of continued industry and regulatory learning

Work Environment

40-hour work week, hybrid schedule available once training is completed (3 days in office, 2 days remote)
Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computer components
Lifting and transporting of moderately heavy objects, such as computers and peripherals

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

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