Client Services Analyst

Headquartered in Chicago, Performance Trust Capital Partners, LLC is the largest independent full-service investment bank focused on community depository institutions and a leading partner for banks, credit unions, insurance companies, hedge funds, and asset managers. As a 100% employee-owned company, we are unified under a singular purpose: helping our clients manage the full lifecycle of their institutions by making better, more confident decisions and expanding strategic alternatives through enhanced financial performance and good regulatory standing. 

Performance Trust Capital Partners is seeking an Analyst to join our Client Services team. We are looking for an innovative self-starter who is comfortable in a complex role that interfaces regularly with sales members, trade support teams, and clients. This individual will collaborate with multiple departments, working on onboarding new clients, account opening, updating client information, and participating in projects and initiatives aimed at enhancing and improving processes on behalf of a multifaceted and growing sales and trading organization. The role will report directly to our Director of Client Services and will offer exposure across the firm.

The Client Services Analyst will work with Sales teams and Clients to ensure data and information is in good working order. In addition, this person will: 

· Prepare and send required documentation to clients for the establishment of new accounts; review completed docs and work with clients to ensure all forms are completed accurately and in good order.

· Open accounts for new and existing clients by entering data in internal and external systems, ensuring accuracy is maintained

· Process and assist with the reconciliation of client documentation and returned mailings 

· Work with internal Sales teams and Clients to update account information: addresses, authorized individuals, settlement instructions, wiring instructions, name/title changes, electronic delivery, etc.

· Collaborate with various departments to answer Due Diligence / Audit requests

· Support sales teams and clients with DocuSign and Pershing’s NetXinvestor website access and navigation inquires.

· Work on various projects and initiatives aimed to enhance efficiencies and regulatory compliance.

Skills, Experience & Qualifications 

· Detail-Oriented, excellent communication, problem solving and prioritization skills

· Ability to work in a fast paced “remote” team collaborative environment

· Experience working in financial services at a broker dealer

· Client-facing experience, prior experience working with Sales team members is a plus

· Experience in a Client Services, Middle Office, (or) Operations capacity assisting with new client account opening/onboarding and maintenance of existing accounts is a plus

· FINRA Series 7 licensed (if not currently licensed, must obtain license within reasonable time of employment)

· Proficient in Microsoft Excel (sorting and filtering data, V-Lookups, Pivot Tables)[DL1] 

· Bachelor’s Degree