Community Manager Assistant

This position is responsible for assisting in the operation of a department. An individual in this position will be expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or necessary.

Essential Functions

An individual must be able to successfully perform the essential functions of this position with or without a reasonable accommodation.

• Proficient with Google Suite applications including Gmail, Docs and Sheets
• Communicate effectively in person or by using telecommunications with our clients and fellow co-workers and generally enjoy working with a diverse clientele
• Strong interpersonal, written and verbal communication skills required
• Ability to multitask and work autonomously within established procedures and practices with limited supervision, set priorities, meet deadlines, work under pressure and adjust to change
• Strong decision-making, organizational and problem-solving skills
• Create and implement Team Chat Group
• Leading team of Community Manager Assistants in their daily work load
• Monitoring the CMA team members daily workload
• Weekly Level 10 Meetings with your team
• Attend each community manager meeting and all other scheduled meeting accordingly
• Assure each new community manager assistant sets up necessary training and retraining needed
• Responsible for performing employee one on ones in a timely manner
• Responsible for ensuring department is properly staffed and covered
• Keep the Director informed of any possible escalations or issues with employees, clients, or other issues with departments that managers are experiencing
• Document communications
• Answer incoming calls and emails while conducting follow up on specific requests made
• Assist and respond to all homeowners’ questions relating to statements, violations, maintenance and other questions pertaining to their HOA
• Ability to research and obtain information to resolve’ needs
• Filing of paperwork and other tasks as assigned
• Perform drive through violation inspections in your assigned area
• Candidate will be expected to work remote primarily
• Presence at company meetings on company grounds or nearby communities may be requested
• Drive and inspect properties
• Take photos as necessary
• Create inspection reports
• Respond to homeowner, Property Manager, and Board of Director emails
• Scheduling Communities
• Conduct a Board Member Ride-along and adjust checklists as needed

Core Competencies

An individual must be proficient in each of the competencies listed below to successfully perform the responsibilities of this position.

Personnel:

• Follows applicable laws and regulations for handling sensitive and confidential files and information
• Reports any issues or concerns immediately to their direct supervisor or HR manager

Training:

• Follows all training documents and schedules

Judgment: Makes effective choices

• Uses policies, procedures, and/or guides to make good ethical choices
• Uses data and facts to make day to day decisions and involves others as needed
• Recognizes what might be a problem and informs those who can correct it

Client centered: Serve the Client

• Shows care and concern when serving our clients and their needs
• Asks questions in order to understand their needs
• Uses policies and information in order to exceed the Client’s expectations
• Finds the right resources (people and/or tools) at the right time in order to resolve any requests

Execution and Results: Get results

• Ensure work is done thoroughly and correctly. Works on top priorities first
• Makes a consistent effort to get results
• Acts with a sense of urgency to ensure deadlines are met
• Takes action to resolve problems so work can be completed in a timely manner

Planning and Improvement: Plan for and improve work

• Accepts responsibility and meets expectations for own work
• Identifies steps needed in order to carry out work required

Influence and Communicate:

• Listens to others and ask questions about what is needed
• Communicates in a respectful and professional manner

Ethics and Compliance:

• Follows all company policies and procedures
• Shows integrity and ethical behavior in all work situations

Education and Training:

• High School Diploma
• 1-3 years related experience; or equivalent combination of education and experience
• Prior Vantaca experience preferred

Adaptability:

• Adapts to changing work demands
• Stays focused on own work when faced with challenges and/or difficulties
• Stays open to and learns from feedback

Physical Activities

The following physical activities are necessary to perform one or more of the essential functions of this position.

• Moves, lifts, carries supplies weighing less than 20 pounds without assistance
• Creates documents, reports, etc. using a writing instrument or computer
• Ability to enter and locate information on a computer
• Visually verifies and/or reads information
• Sits for an extended period of time
• Must be physically present in the office as the needs of the business dictates