Offer summary

Qualifications:

Strong communication and interpersonal skills., Experience in creating and delivering training, both in-person and remotely., Organized and detail-oriented with the ability to manage multiple priorities., Comfortable using digital platforms and tools, with good understanding of processes and services..

Key responsibilities:

Deliver onboarding training for new staff to ensure understanding of systems and customer service expectations.

Provide ongoing training and support to existing staff, including upskilling and updates on new products or procedures.

Develop and update training materials to reflect changes in processes or regulations.

Support team members by answering questions, providing guidance, and assisting with customer support tasks.

Job description

Internal Job Opportunity: Trainer – Australia
We’re seeking a senior team member ready to embrace a bigger challenge as a proactive and supportive Trainer who will play a key role in guiding and inspiring our team. This role blends hands-on team leadership and training responsibilities, helping to ensure consistent, high-quality service and ongoing staff development.

What’s in it for you?

Career growth with modest incentive pay increase

Responsibilities:

Deliver training for new starters, ensuring a smooth onboarding experience and a strong understanding of systems, processes, and customer service expectations.
Provide ongoing training to existing staff, including upskilling and support around new products, services, procedures, or compliance updates.
Develop and maintain clear, accurate, and engaging training materials, updating them regularly to reflect changes in processes or regulations.
Support the wider team by answering day-to-day questions and providing guidance on procedures, systems, and customer interactions.
Assist with customer support and verification tasks as needed to maintain service levels and lead by example.
Collaborate with management to identify training needs and performance trends, and suggest improvements.
Be a reliable point of contact for team support and escalation, helping to maintain a positive and high-performing team environment.
Provide support to the team manager as required to ensure the smooth running of daily operations.

Qualifications:

Strong communication and interpersonal skills, with the ability to explain processes clearly and adapt to different learning styles.
Confident in creating and delivering training, both in-person and remotely.
Organized, detail-oriented, and able to manage multiple priorities.
A team player with a hands-on approach and a willingness to support others.
Comfortable using platforms and tools, with a good understanding of process and services.
Strong problem solving skills

Working Environment:

Monday – Friday work
Hybrid (Adelaide Office)

United States Equal Opportunity Employment:

First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Required profile