Offer summary

Qualifications:

Relevant experience with Service Desk or IT-related areas., Strong knowledge of Microsoft Windows Administration and Microsoft Office products., Understanding of network infrastructure components, including IP addressing, DNS, DHCP, and Wi-Fi., Good command of English language and problem-solving skills..

Key responsibilities:

Serve as the single point of contact for IT-related issues for ING employees.

Provide first-line support via call-logging software and on-site assistance.

Troubleshoot and resolve end-user desktop, hardware, software, and printing problems.

Participate in international projects within the company.

Job description

This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are growing and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.

Do you have relevant an experience with Service desk or any other IT related area?
Do you have a strong customer-centric approach?
Are you full of ideas and do you like to implement them?
Are you a team player?
If you answered YES 4 times, you will enjoy working with us!

As Service Desk team member you can expect at ING the followings:

Serve as single point of contact for IT related problems of ING employees through the whole lifecycle.
Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
Monitor and update all incidents and requests
Take care of IT hardware and IT lifecycle
Help with inventory check of IT assets
Participating in international projects within the company

Personality requirements and skills

Microsoft Windows Administration
Advance knowledge of Microsoft Office products
Knowledge of network infrastructure components
– Ability to identify common devices (switches, routers, access points, patch panels, printers, etc.).
– Familiarity with IP addressing, subnets, default gateways, DNS, DHCP, and Wi-Fi.
– Carry out instructions (e.g., restart device, swap cable, relocate equipment) precisely and reliably.
– Comfortable working in data rooms, network cabinets, or walking through office areas to verify physical setups
Problem solving
Strong interest in IT area
The drive to self-learning
Innovative thinking
Good command of English language (daily usage)
Knowledge of Microsoft Active Directory is an advantage
Microsoft / ITIL certificates are an advantage

Wage (gross)1.870 EUR/month

*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.

We offer you a bunch of great benefits

Friendly working environment

You build your own working day - flexible working hours and work from home
Daily working time: 7hrs 45min instead of standard 8hrs
Daily refreshments - coffee, fruits, drinks
Fully equipped gym accessible 24 hours / 7 days per week
Game room with unlimited access
Modern designed coffee corner and terrace with the grill spot

WellbeING

Sick leave compensation: up to 80% of the monthly salary
Life insurance contribution: up to 22,14 EUR/per month
3rd pillar contribution: up to 3% from your monthly salary
24/7 external mental health support
Learning opportunities: internal and external learning programs
Regular teambuildings, social events and communities

YOU/family/friends time

Extra 3 PERSONAL days per year
Extra vacation days: up to 10 extra days/per year
We welcome your ING-positive friends: referrals starting from 1000 EUR
150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)

Extra perks

Yearly bonus based on your performance and company’s results
Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
Green benefit – reimbursement for eco-friendly products or services up to 300 €
Home office contribution: 20 EUR/per month
Discounts from our and your favorite stores: up to 30%
Warm welcome package for your fresh start
Pet friendly office

Required profile