L1 - IT Service Desk (with focus on network)
Offer summary
Qualifications:
Relevant experience with Service Desk or IT-related areas., Strong knowledge of Microsoft Windows Administration and Microsoft Office products., Understanding of network infrastructure components, including IP addressing, DNS, DHCP, and Wi-Fi., Good command of English language and problem-solving skills..Key responsibilities:
- Serve as the single point of contact for IT-related issues for ING employees.
- Provide first-line support via call-logging software and on-site assistance.
- Troubleshoot and resolve end-user desktop, hardware, software, and printing problems.
- Participate in international projects within the company.
Job description
This is a great opportunity to work in a challenging and rewarding work environment in a forward thinking company. We are growing and we are looking for someone who is a good fit with our existing Tech group, who has excellent written and verbal communication skills and who can work both as part of a team or independently.
Do you have relevant an experience with Service desk or any other IT related area?
Do you have a strong customer-centric approach?
Are you full of ideas and do you like to implement them?
Are you a team player?
If you answered YES 4 times, you will enjoy working with us!
As Service Desk team member you can expect at ING the followings:
- Serve as single point of contact for IT related problems of ING employees through the whole lifecycle.
- Provide first line support through the call-logging software and on-site, as appropriate for all incidents and requests.
- Troubleshoot and resolve end user desktop, hardware, software, and/or printing problems.
- Perform general and/or custom PC configuration, installations, maintenance, relocations, troubleshooting, and upgrades
- Reassign or escalate incidents and requests to on-site second line support, third parties or other teams where appropriate discussing fully with colleagues.
- Monitor and update all incidents and requests
- Take care of IT hardware and IT lifecycle
- Help with inventory check of IT assets
- Participating in international projects within the company
Personality requirements and skills
- Microsoft Windows Administration
- Advance knowledge of Microsoft Office products
- Knowledge of network infrastructure components
– Ability to identify common devices (switches, routers, access points, patch panels, printers, etc.).
– Familiarity with IP addressing, subnets, default gateways, DNS, DHCP, and Wi-Fi.
– Carry out instructions (e.g., restart device, swap cable, relocate equipment) precisely and reliably.
– Comfortable working in data rooms, network cabinets, or walking through office areas to verify physical setups - Problem solving
- Strong interest in IT area
- The drive to self-learning
- Innovative thinking
- Good command of English language (daily usage)
- Knowledge of Microsoft Active Directory is an advantage
- Microsoft / ITIL certificates are an advantage
*By legal requirement we are providing the information about the basic wage component (minimum salary) for the advertised position. Based on your experience/profile, the final financial conditions will be the subject to discuss and negotiate at the personal interview, however, not less than above mentioned minimum salary component.
We offer you a bunch of great benefits
Friendly working environment
- You build your own working day - flexible working hours and work from home
- Daily working time: 7hrs 45min instead of standard 8hrs
- Daily refreshments - coffee, fruits, drinks
- Fully equipped gym accessible 24 hours / 7 days per week
- Game room with unlimited access
- Modern designed coffee corner and terrace with the grill spot
WellbeING
- Sick leave compensation: up to 80% of the monthly salary
- Life insurance contribution: up to 22,14 EUR/per month
- 3rd pillar contribution: up to 3% from your monthly salary
- 24/7 external mental health support
- Learning opportunities: internal and external learning programs
- Regular teambuildings, social events and communities
YOU/family/friends time
- Extra 3 PERSONAL days per year
- Extra vacation days: up to 10 extra days/per year
- We welcome your ING-positive friends: referrals starting from 1000 EUR
- 150€ for childbirth/adoption bonus, wedding day and registered partnership contributions, work anniversary award
- Our premises are open 24/7 and you can even bring your friends or family along (up to 2 friends to the gym and game room)
Extra perks
- Yearly bonus based on your performance and company’s results
- Cafeteria points: 50€/month (600€/year) - Multisport card, Alza, Zalando, Cinema City, etc.
- Green benefit – reimbursement for eco-friendly products or services up to 300 €
- Home office contribution: 20 EUR/per month
- Discounts from our and your favorite stores: up to 30%
- Warm welcome package for your fresh start
- Pet friendly office
Required profile
Experience
Other Skills
- Problem Solving
- Microsoft Office
- Teamwork
- Creative Thinking
- Communication