Offer summary

Qualifications:

5+ years of experience in technical support, developer advocacy, or API integration roles., Strong proficiency with RESTful APIs and JSON., Programming skills in Python or TypeScript., Excellent communication skills and a developer-first mindset..

Key responsibilities:

Support developers integrating with the trading API and provide technical assistance.

Engage with developer communities to promote the API and gather feedback.

Collaborate with product and engineering teams to improve the API and developer experience.

Create technical content like tutorials and documentation.

Job description

About us

Public is the long-term investing platform. Investors use AI and a vast variety of asset classes, from stocks and bonds to crypto and options, to build portfolios for the long haul. Launched in 2019, Public is trusted with billions in assets from investors. Headquartered in New York City, it’s raised over $400M from investors like Accel and Tiger Global.

What you’ll do

We're looking for a Developer API Evangelist to champion our trading API and support the growing developer community building on top of it. You’ll serve as a technical liaison between external developers, internal engineering, and product teams—driving adoption, gathering actionable feedback, and amplifying the platform’s value. This is a hybrid role combining technical depth, community engagement, and product advocacy. The ideal candidate is hands-on, technically fluent, and passionate about developer experience.

Provide first-line technical support to developers integrating with our RESTful trading API
Actively engage in developer forums, Reddit/Discord communities, and relevant communities to promote the API, answer questions, and gather feedback
Triage developer issues, integration challenges, and bug reports—escalating appropriately to Product and Engineering
Collaborate with Product and Engineering to shape and prioritize the API roadmap based on developer needs
Create and maintain technical content including tutorials, reference implementations, and API documentation
Represent the company at developer events, webinars, and hackathons
Continuously monitor and improve developer onboarding flows and integration experiences, identifying friction points and opportunities for improvement

What we’re looking for

5+ years of professional experience in technical support, developer advocacy, or API integration roles—ideally in a startup or high-growth environment
Strong proficiency with RESTful APIs and JSON
Programming experience in Python or TypeScript (both preferred)
Familiarity with authentication mechanisms (e.g., OAuth2, API keys), error handling patterns, and asynchronous API concepts (e.g., WebSockets, eventual consistency)
Excellent written and verbal communication skills, with the ability to clearly articulate technical concepts to varied audiences
A developer-first mindset with empathy for external users and a focus on usability and quality documentation
Ability to context-switch effectively and manage multiple threads of work across community, support, and product teams
Flexibility and capacity to switch contexts as business needs evolve

Bonus points

Experience in financial services or fintech
Experience working in globally distributed teams across multiple time zones

Public is an equal employment opportunity employer to all employees and applicants for employment and prohibits discrimination and harassment of any type. We celebrate people of all race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity, or expression.

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