Sales Operations Manager (Sales Compensation focus)

About Viz.ai

Viz.ai is the pioneer in the use of AI algorithms and machine learning to increase the speed of diagnosis and care across 1,800+ hospitals and health systems in the U.S. and Europe. The AI-powered Viz.ai OneTM is an intelligent care coordination solution that identifies more patients with a suspected disease, informs critical decisions at the point of care, and optimizes care pathways and helps improve outcomes. Backed by real-world clinical evidence, Viz.ai One delivers significant value to patients, providers, and pharmaceutical and medical device companies.

The Role:

The Sales Operations Manager plays a critical role in scaling the revenue engine. This is a hybrid role combining ownership of sales compensation design and execution with foundational sales operations responsibilities. The ideal candidate is both analytical and operational, capable of aligning incentive structures with business goals while streamlining the processes that support reps and revenue leaders. 

Responsibilities: 

Own the end-to-end sales compensation process: Plan design, quota setting, performance tracking, and payout execution

• Serve as the SME for compensation tools (e.g., CaptivateIQ, Xactly)
• Partner with Finance, People, and GTM leaders to align compensation strategy with revenue goals, headcount plans, and budgets
• Design and manage territory mapping and assignment logic
• Enable sales teams on compensation plans, quota expectations, and process updates
• Monitor plan effectiveness and recommend improvements based on analysis and rep feedback
• Establish SLAs for comp-related inquiries to drive rep trust and transparency

Support and enable accurate forecasting and reporting

• Lead CRM data integrity efforts and funnel health audits to support accurate forecasting
• Support sales leadership in forecasting by providing data hygiene checks and conversion insights
• Provide ongoing analysis and reporting, offering insights and actionable recommendations
• Design and maintain performance dashboards with KPIs that align with rep behaviors and business outcomes

Optimize sales processes and tooling

• Proactively identify inefficiencies and implement solutions to enhance sales productivity and effectiveness; Translate pain points into specific project requirements, collaborating closely with the CRM admin as needed and oversee project delivery end to end 
• Support in the creation of clear, standardized sales playbooks and procedures for the entire sales team
• Oversee the sales funnel from lead generation to closing, tracking conversion rates, and identifying areas for improvement
• Oversee cross-functional improvement projects or initiatives based on identified gaps in the sales process
• Support access, training, and availability of critical sales tools (Gong, SalesLoft, ZoomInfo...); 
• You treat AI as a core part of your workflow, using tools like ChatGPT to enhance productivity and output.

Qualifications:

• 5+ years of experience in Sales Operations, RevOps, or GTM Strategy, with direct responsibility for compensation processes
• Deep understanding of and ability to work in CRM (Salesforce preferred), comp platforms (CaptivateIQ, Xactly), and forecasting models
• Strong communication skills, especially in simplifying complex data for executive audiences
• Strong analytical skills, comfort working with spreadsheets, demonstrated expertise in data analysis and reporting
• Strategic thinking, system ownership, GTM process awareness, communication.
• Highly proficient in Sales compensation (Sales Compensation expertise)

Viz offers competitive benefits, including medical, dental, vision, 401k, generous vacation, and other great benefits to full-time employees.  

Viz.ai is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. If you’re applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines applicable in your area.

Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Salary Range: $129,717 - $167,869

Total compensation includes: Base salary + bonus + stock options

#LI: GH1

#LI: remote