Offer summary

Qualifications:

1-3 years of experience in technical support, system administration, or customer-facing technical roles., Strong communication skills and a customer-first mindset., Foundational knowledge of networking, HTTP protocols, APIs, and troubleshooting tools like Postman or cURL., Experience with Linux/Unix environments, cloud providers (AWS, Azure, GCP), and containerization technologies..

Key responsibilities:

Provide responsive technical support to customers via email, chat, and video conferencing.

Troubleshoot product and deployment issues, investigate alerts, and guide customers using Salt’s dashboards and API tools.

Reproduce issues in lab environments and validate product fixes before deployment.

Collaborate with internal teams to resolve issues and improve customer outcomes.

Job description

Salt Security is the original API Security vendor pioneering the market as the first vendor in 2018. Since then we have exhibited hyper-growth in a number of customers, threats stopped, and revenue. We saw API security as the security battleground of the future years ago as APIs started to form the foundation of the application innovation needed to drive business success today. Across banks, retail and transportation, IoT, autonomous vehicles, and smart cities, every modern app depends on APIs. Attackers realize APIs are the conduits to all sorts of valuable data and services – within the year, APIs are predicted to be the number one application threat vector. Without secure APIs, businesses cannot rapidly innovate. Salt Security has delivered the only patented solution to discover all APIs and their exposed data, stop API attackers, and provide remediation details for dev teams to write more secure APIs.

At Salt, we’re passionate about what we do. We work as a team and embrace new ideas, wherever they come from. We also enjoy all the benefits of a startup environment, including quickly seeing the results of your work, making an outsized impact on our company, and solving diverse challenges.

Want to make a big difference? We encourage you to apply!

Technical Support Engineer

Location: Remote / US or Canada-Based

At Salt Security, our mission is to secure the digital backbone of modern organizations through industry-leading API security. Our Technical Support team is on the front lines of that mission, helping customers quickly resolve technical issues quickly and ensuring the security of their APIs in real time.

We’re looking for a Technical Support Engineer (TSE) who thrives in fast-paced environments and is passionate about both solving technical problems and delivering an exceptional customer experience. This is a unique opportunity to join a collaborative, cross-functional team where strong communication and partnership with internal teams are critical to success on a cutting-edge product in the cybersecurity space.

If you’re excited to build your technical skills, contribute to customer success, and learn from a team of experienced engineers, we want to hear from you.

Key Responsibilities

Deliver responsive, empathetic, and technically sound support to Salt Security customers via email, chat, and video conferencing
Troubleshoot product and deployment issues, investigate alerts and logs, and guide customers through platform behavior using Salt’s dashboards and API visibility tools.
Reproduce issues in lab environments and validate product fixes prior to rollout
Collaborate closely with peers in Support, TAM, Product, and Engineering to accelerate issue resolution and improve customer outcomes
Identify recurring pain points and contribute to customer-facing knowledge articles and internal documentation
Work cross-functionally on post-implementation efforts to ensure customer success and long-term product adoption.
Balance a high ticket volume with time-sensitive SLAs, while communicating proactively with internal teams about shifting priorities

Qualifications

1–3 years of experience in technical support, system administration, DevOps, or other customer-facing technical roles
Excellent communication skills and a strong customer-first mindset
Foundational knowledge of networking concepts, HTTP protocols, APIs, and troubleshooting tools such as Postman or cURL
Hands-on experience with Linux/Unix environments and basic command-line diagnostics
Familiarity with at least one major cloud provider (AWS, Azure, or GCP)
Exposure to Kubernetes and containerization technologies
Demonstrated passion for learning and the drive to become a subject matter expert
Flexibility to work Monday–Friday or alternate shifts as required, including participation in an on-call rotation
Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field - or equivalent practical experience
Proven ability to work cross-functionally and manage time effectively in a fast-paced, dynamic environment

Bonus Experience (Not Required)

Understanding of cybersecurity concepts, including API security, application security (AppSec), WAF/WAAP, or cloud-native security solutions
Industry certifications related to cloud, networking, or security (e.g., AWS Certified Cloud Practitioner, CompTIA Security+)
Experience using support ticketing systems and observability/monitoring platforms (e.g., Zendesk, Datadog)
Familiarity with infrastructure-as-code tools and CI/CD workflows (e.g., Terraform, Jenkins, GitHub Actions)

Why Join Salt

Join a mission-driven team tackling the most pressing security challenges of the modern web
Grow your technical and professional skills in a collaborative, fast-paced environment
Make a real impact on customer experience and product quality
Work with supportive leaders who value learning, autonomy, and your long-term career development
Be part of a tight-knit team that values open communication, collaboration, and knowledge sharing across functions

Required profile