OPENTEXT - THE INFORMATION COMPANY
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
AI-First. Future-Driven. Human-Centered.
At OpenText, AI is at the heart of everything we do—powering innovation, transforming work, and empowering digital knowledge workers. We're hiring talent that AI can't replace to help us shape the future of information management. Join us.
OPENTEXT
OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that shape the future of digital transformation.
YOUR IMPACT
As a Customer Management at Open Text, you are part of a global team of highly skilled and entrepreneurial professionals who understand that their customers are experiencing unprecedented change.
Your customers trust your judgment to help them solve their most pressing business problems and to support them in their journey to the cloud and to become a digital enterprise. You will stop at nothing to help them find the right solution to positively impact the business, improve their most important business processes, or reduce their risks.
The position is focused on relationship management, selling the value of Open Text services, support programs and driving retention as well as growth.
- Quoting, establishing a regular outreach cadence, positioning upsells, regular follow-up and closing renewals are primary responsibilities.
- Training members of the team, engaging and resolving customer escalations, relationship management, selling the value of Open Text services and driving retention as well as growth.
- Subject matter expert in systems and process.
- Primary escalation point for first level issues, and supports both leadership and the Customer Manager(s)
- Plans and assists with onboarding, training and development of new hires and coaching/mentoring of existing team members.
- Helping to identify opportunities for additional knowledge or training, the internal/external landscape.
- Responsible for understanding and sharing roadmap information with the team.
WHAT THE ROLE OFFERS
· Developing and maintaining post-sales relationships with named customer accounts critical to the company in terms of recurring base revenue and future growth.
· Managing, servicing and up-selling to customer key accounts
· Operating under minimal supervision with latitude for independent judgment
· Reporting directly to the Manager of Customer Management
· Performing Sales activities for assigned strategic accounts to achieve or exceed assigned revenue objectives
· Up-selling products/services over the phone
· Handling customer escalations
· Accomplishing forecasts on assigned accounts
· Providing accurate business reports in a timely manner.
· Remaining knowledgeable of the company’s products/services to facilitate sales efforts
· Maintaining regular contact with customers as required
WHAT YOU NEED TO SUCCEED
· Must possess at least a Bachelor's/College degree
· At least 3 years Outbound/Inbound Sales Experience
· Exceptional verbal and written communication skills
· Highly Organized, Process-Oriented, with good attention to detail and follow-up
· Very good analytical and problem-solving skills
· Willing to work on night shift
· Experience in handling escalations
OpenText's efforts to build an inclusive work environment go beyond simply complying with applicable laws. Our Employment Equity and Diversity Policy provides direction on maintaining a working environment that is inclusive of everyone, regardless of culture, national origin, race, color, gender, gender identification, sexual orientation, family status, age, veteran status, disability, religion, or other basis protected by applicable laws.
If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please contact us at hr@opentext.com. Our proactive approach fosters collaboration, innovation, and personal growth, enriching OpenText's vibrant workplace.
