ServiceNow Developer

Work set-up: 
Hybrid
Contract: 
Work from: 
Vancouver (CA)

APN Consulting Inc. logo
APN Consulting Inc. SME http://www.apnconsultinginc.com
201 - 500 Employees
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Job description

Role : ServiceNow Developer
Location: Canada
Remote
Contract


Short Description –
As a ServiceNow developer & support Admin, the candidate should be capable of developing/ Supporting applications and should have ITSM knowledge.

Roles and Responsibilities:

  • Min of 3-4 years of ServiceNow support and maintenance experience handing major incidents and supporting 24X7 on-call.
  • Very good experience handling support and fixing issues in ServiceNow modules like ITSM modules (Incident, Problem, Change, CMDB & Asset), HRSD, ITOM and Portal.
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
  • Apart from English speaking, Supporting customers in French is a must.
  • Understand technical and functional design requirements related to ServiceNow.
  • Create and manage scripts and workflow.
  • Experience with Business Rules, Script Includes, UI Actions, UI policies, and Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
  • Custom UI Changes with usage of Web Technologies such as DOM, and HTML changes.
  • Experience managing customer calls and incident fix reviews with client stakeholders
  • Strong communication, Strong presentation and writing skills


Skills /Competencies:

  • Essential: Tertiary Qualification in IT / Computer Science / related discipline.


Preferred:
SNOW ITSM, HRSD, Integrations, Service Portal

Additional Skills:

  • Excellent customer interfacing skills.
  • Excellent written and verbal communication skills.
  • Strong attention to detail and outstanding analytical and Problem-solving skills.

Required profile

Experience

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