Job description

Role : ServiceNow Developer
Location: Canada
Remote
Contract

Short Description –
As a ServiceNow developer & support Admin, the candidate should be capable of developing/ Supporting applications and should have ITSM knowledge.

Roles and Responsibilities:

Min of 3-4 years of ServiceNow support and maintenance experience handing major incidents and supporting 24X7 on-call.
Very good experience handling support and fixing issues in ServiceNow modules like ITSM modules (Incident, Problem, Change, CMDB & Asset), HRSD, ITOM and Portal.
System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
Excellent troubleshooting skills with the ability to demonstrate influence in a consultative fashion to stakeholders and other team members.
Apart from English speaking, Supporting customers in French is a must.
Understand technical and functional design requirements related to ServiceNow.
Create and manage scripts and workflow.
Experience with Business Rules, Script Includes, UI Actions, UI policies, and Scheduled Jobs - all scripted aspects of the ServiceNow system
Experience with ServiceNow client and server-side JavaScript and the ServiceNow APIs
Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
Custom UI Changes with usage of Web Technologies such as DOM, and HTML changes.
Experience managing customer calls and incident fix reviews with client stakeholders
Strong communication, Strong presentation and writing skills

Skills /Competencies:

Essential: Tertiary Qualification in IT / Computer Science / related discipline.

Preferred:
SNOW ITSM, HRSD, Integrations, Service Portal

Additional Skills:

Excellent customer interfacing skills.
Excellent written and verbal communication skills.
Strong attention to detail and outstanding analytical and Problem-solving skills.

Required profile