Helpdesk Administrator II

Looking for a job that can turn into a lifelong career? At Lactalis USA, we believe in promoting from within and giving our employees opportunities to grow. Whether you’re starting fresh or bringing years of experience, we’ll provide the tools and support you need to succeed!

Lactalis, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to nurturing the future by providing healthy and delicious dairy products that bring people together every day. We produce award-winning dairy products that bring people together every day. We offer an enviable range of dairy brands including Galbani®, Président®, Kraft® Natural Cheese, Cracker Barrel®, Black Diamond®, Parmalat®, Siggi’s®, and Stonyfield Organic® in addition to several brands imported from our affiliates in Europe.

We live by our core values—Ambition, Engagement, and Simplicity—and we’re building a workplace where innovation thrives, diverse perspectives are celebrated, and everyone’s unique background and ideas are valued.

Even if you don’t meet every qualification, don’t let that stop you from applying! We’re eager to hear about your PASSION, our STORY, and how you can bring your EXPERTISE to help us make an impact.

From your PASSION to ours

The Helpdesk Administrator II provides support to end-users remotely and desk-side. The individual responds to help requests and identifies, researches, and resolves technical problems. In addition to workstation support, this position includes significant exposure to datacenter and server operations.

From your EXPERTISE to ours

Key responsibilities for this position include:

· Receive and resolve incoming help requests from end users in a courteous and professional manner. This includes documenting the entire support lifecycle from origin through all steps taken until resolution is complete.

· Prioritize and schedule problem resolution. Escalate problems when required to the appropriately experienced technician.

· Use software updates, drivers, knowledge bases, forums, and frequently asked questions resources on the Internet to aid in problem resolution.

· Identify and learn appropriate software and hardware used and supported by the organization.

· Perform hands on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.

· Performing preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. 

· Evaluate documented resolutions and analyze trends for ways to prevent future problems. Develop help sheets and frequently asked questions lists for end users from this research.

· Maintain and report on operational systems such as backup and monitoring.

From your STORY to ours

Qualified applicants will contribute the following:

· Two years’ professional experience in a related field or the equivalent in pursuit of a degree

Skills / Abilities

Applicants are expected to have a knowledge base on IT systems including:

Strong skill required

· Microsoft Windows workstation operating systems

· Microsoft Office products including Outlook

· PC hardware break/fix troubleshooting

· IOS and Android mobile devices

· Domain services: MS Active Directory, DNS, DHCP, Printer Server, File Sharing

· Office 365 Administration

Familiarity a plus

· Citrix (troubleshooting of published apps and desktops)

· Microsoft Windows Server operating systems

· SAP and/or iSeries

· IBM Domino and Lotus Notes

· Basic knowledge of switching and routing

At Lactalis, we offer a comprehensive Total Rewards Program with a variety of affordable benefits and coverage options. We support insurance costs significantly, contribute generously to retirement plans, and offer Paid Time Off from day one. We are committed to your professional growth, providing training and development opportunities, including Education Reimbursement. Join us and grow your career.

Lactalis is an equal employment opportunity employer. We will not discriminate against applicants with regard to any legally-recognized basis including, but not limited to: veteran status, race, color, religion, sex, national origin, age, marital status, sexual orientation, and physical or mental disabilities.