JOB DESCRIPTION
Outbound Calls:
- Engage potential customers in compelling conversations, tailoring the approach to individual needs.
- Use effective questioning techniques to uncover customer pain points and identify product fit.
- Deliver persuasive presentations that clearly articulate product benefits and address customer concerns.
- Confidently overcome objections and secure appointments for in-person or virtual consultations.
Lead Generation:
- Utilize a multi-channel approach to generate high-quality leads, including cold calling, email campaigns, social media outreach, and targeted content marketing.
- Qualify leads based on established criteria, ensuring a focus on potential customers with genuine interest.
- Develop and maintain a robust lead management system to track progress and optimize follow-up efforts.
- Collaborate with marketing to refine lead generation strategies and improve conversion rates.
Customer Relationship Management:
- Build rapport with potential customers, fostering trust and credibility.
- Actively listen to customer needs and preferences, tailoring the conversation accordingly.
- Offer personalized solutions and recommendations that align with customer objectives.
- Nurture leads throughout the sales funnel, providing timely follow-up and relevant information.
Sales Targets and Reporting:
- Achieve or exceed weekly/monthly sales quotas and key performance indicators (KPIs).
- Meticulously track sales activities, including calls made, appointments scheduled, and deals closed.
- Prepare accurate and insightful sales reports, highlighting successes, challenges, and areas for improvement.
- Collaborate with sales management to develop action plans to address performance gaps and optimize sales outcomes.
Product Knowledge:
- Develop a deep understanding of our product portfolio, features, benefits, and competitive differentiators.
- Stay informed about industry trends, emerging technologies, and regulatory changes.
- Participate in ongoing product training and knowledge sharing sessions to maintain expertise.
QUALIFICATIONS
- Diploma in marketing, Business Administration or related fields
- Excellent communication and interpersonal skills.
- Strong sales aptitude with a persuasive and persistent approach.
- Proven experience as a Tele Sales Representative or similar sales/customer service role.
- Ability to work independently and as part of a team.
- Goal-oriented with a strong desire to succeed.
- Strong understanding of medical terminology, pharmacology, and healthcare industry regulations is an added advantage.
