Collections Specialist

Who We Are: With a diverse team of more than 800 people, HealthMark is set apart by our culture, commitment to excellence, and dynamic contributors. We believe in fostering growth, celebrating success, and providing opportunities for every team member to thrive. Joining HealthMark means being part of a thriving organization recognized as a Top Workplace by USA Today. Not only that, but we’ve made it on the Inc. 5000 list of fastest-growing companies for ten years.

Not only will you get to contribute to the healthcare ecosystem by making health information more accessible to patients, but you will also join a forward-thinking team of innovators who are passionate about the work we do and the people we serve.

What We Do: HealthMark is a mission to revolutionize how medical records are released to patients, providers, and other stakeholders. We provide tech-enabled solutions that help health systems, hospitals, FQHCs, provider-led networks, and other care providers deliver the right medical records to the right patient. 

What We Offer:

• A collaborative and supportive work environment that values your ideas
• Opportunities for professional development and career advancement
• Competitive benefits, including medical, dental, and vision insurance, 401k matching, remote opportunities, paid time off, and a paid volunteer day of your choice
• The chance to make an impact in the health information field every day

Join us in shaping the future of release of information!

Type of Role: FULL-TIME
 
 Job Summary:

We are seeking a detail-oriented and motivated Collections Specialist to join our operations team. This position is responsible for monitoring accounts receivable, following up with customers/clients on overdue accounts, and ensuring timely payment of outstanding invoices. The ideal candidate will have excellent communication skills, strong attention to detail, and a commitment to maintaining positive customer relationships while ensuring prompt payment.

Duties include but are not limited to:
 

• Contact customers via phone, email, and written communication to collect outstanding payments

• Review aging reports and prioritize collection efforts based on account delinquency
• Maintain accurate and up-to-date records of all collection activities 
• Resolve payment discrepancies and disputes in a professional manner
• Collaborate with the Accounts Receivable, Requestor Relations, and Client Experience teams to address customer/client concerns and facilitate payments
• Recommend accounts for escalation or legal action when necessary
• Prepare and send past-due notifications based on collection schedule
• Meet or exceed collection goals and KPIs
• Adhere to all applicable laws and regulations governing collection activities

Requirements:

• High school diploma or equivalent required; Associate’s or Bachelor’s degree in Accounting, Finance, or Business preferred
• Strong negotiation and communication skills 
• Proficiency in Microsoft Office, particularly Excel
• Excellent organizational and time management abilities
• Ability to remain calm and professional in challenging situations
• Experience in collections, accounts receivable, or a related field is a plus        

Note: This job description is intended to provide a general overview of the position and does not encompass all job-related responsibilities and requirements. The responsibilities and qualifications may be subject to change as the needs of the organization evolve.