Job description

Retail HR & Customer Service Manager Job Limerick City

Are you an experienced HR professional with a passion for retail and delivering exceptional customer service? At Teamworx, we are partnering with a leading retail group, seeking a dynamic HR & Customer Service Manager to join their team in Limerick. This role combines human resources management with a customer-focused approach, ensuring a positive working environment for employees and superior experience for customers.

This role offers an exciting opportunity for a proactive HR professional who thrives in a fast-paced retail environment. If you are committed to fostering a positive work culture and delivering exceptional customer service, we’d love to hear from you!

Our client will offer a salary of up to €40,000 DOE plus bonus.

What’s in it for you with this Retail HR Manager Job:

Permanent, 39-hour contract

Salary-based job, offering up to €40,000 DOE plus bonus
Predominantly a Monday to Friday position, with occasional weekend shifts

Great work-life balance – Start between 8-9 am and finish by 5-6 pm. Shorter weekend hours, with latest finish at 4 pm.

Requirements for this Retail HR Manager Job:

Proven experience as an HR Manager, ideally within a retail environment.

Strong understanding of HR policies, employment legislation, and payroll processes.

Excellent leadership and communication skills, with the ability to engage and motivate a team.

Passionate about customer service and ensuring high standards across all areas of operations.

Strong organizational skills with a keen attention to detail.

Responsibilities for this Retail HR Manager Job:

Human Resources

Manage all aspects of employee relations, including absence management, timekeeping, grievances, and disciplinary actions, in coordination with the central HR team.

Ensure full compliance with company policies and procedures, while maintaining an up-to-date knowledge of relevant HR legislation.

Lead the recruitment process, from interviews to onboarding, and ensure seamless integration of new hires into the team.

Oversee HR-related KPIs, ensuring targets are met and the team is well-supported.

Collaborate closely with the Payroll department to manage site payroll accurately and efficiently.

Foster a positive and harmonious working environment where colleagues feel engaged, valued, and aligned with company goals.

Customer Service: Checkouts, Reception & Cash Office

Ensure that customers receive outstanding service at all times, maintaining high standards across all customer-facing areas.

Implement and maintain an effective process for handling customer complaints and queries, ensuring swift resolution and proper documentation.

Coordinate checkout operations, ensuring efficiency and accuracy in all transactions.

Conduct regular audits of the reception and cash office functions to ensure procedures are followed and compliance standards are met.

If you are interested in the role, please apply below or send your CV to aleks@teamworx.ie or contact: 045 898 037 for more information.

We here at Teamworx Recruitment assist with recruiting a variety of management and food specialist roles across Ireland. If you have any hiring needs, we would love to assist you. For further on our services and to browse our amazing career opportunities, please check out our website: https://www.teamworx.ie/