Offer summary

Qualifications:

Bachelor's or Master's degree in Electrical or Computer Engineering., At least 3 years of experience in embedded systems and IoT support or development., Knowledge of microcontrollers, communication protocols, and wireless technologies like LoRa, BLE, LTE-M., Proficiency in English, with strong problem-solving and customer communication skills..

Key responsibilities:

Assist customers with integrating and deploying tracking devices.

Provide troubleshooting and technical support during development and deployment.

Support pre-sales activities through demonstrations and proof-of-concept development.

Deliver training, create documentation, and communicate field insights to internal teams.

Job description

Holycode is looking for a Field Application Engineer to join our truvami team who developed the perfect tool for managing, tracking & monitoring your company's assets, both indoors and outdoors, whether we're talking about Construction, Logistics or Manufacturing.

truvami is an IoT startup specialized in flexible end-to-end tracking solutions, based in Zürich, Switzerland. The company’s mission is to support enterprises in safeguarding their workforce and valuable assets through cutting-edge tracking technologies at smallest size. truvami offers a portfolio of different trackers that are designed to serve different use-cases in vertical markets like transport, logistics, industrial, construction, fleet- and cattle-tracking. The innovative multi-protocol approach combined with a dedicated geolocation engine allows seamless in- and outdoor tracking. Together with truvami’s cloud software platform, customers can easily integrate the solution into their existing IT landscape.

About the role:

We are seeking a Field Application Engineer (FAE) to support our customers in successfully integrating and deploying our tracking devices. This role requires hands-on experience with embedded systems and IoT platforms and a strong ability to troubleshoot, communicate, and adapt solutions to meet customer needs. This person will serve as the technical point of contact from evaluation through deployment and long-term support.

Main tasks

1. Technical Integration & Support
Help customers integrate tracking devices into their systems, including hardware, firmware, and connectivity components.
Provide hands-on troubleshooting across embedded and IoT layers (e.g., sensors, GPS, BLE, LTE, LoRa).
Offer remote technical assistance during development and deployment.

2. Pre-Sales Engineering Support
Partner with sales to assess technical requirements and present integration strategies.
Lead product demonstrations and proof-of-concept development for prospective customers.

3. Post-Sales Technical Support
Ensure smooth operation of deployed devices and provide technical guidance post-deployment.
Help customers leverage our cloud platform, APIs, and data interfaces effectively.

4. Feedback to Engineering & Product Teams
Communicate field insights to product and R&D teams to influence future improvements.
Collaborate internally to resolve edge cases or feature requests identified in the field.

5. Training & Documentation
Deliver technical training, workshops, and onboarding sessions for customers and partners.
Create and maintain user guides, integration documents, and knowledge base articles.

Required Qualifications:

Bachelor’s or Master’s degree in Electrical Engineering, Computer Engineering, or related field.
3+ years of experience in embedded systems and IoT product development or support.
Understanding of microcontrollers, communication protocols (UART, SPI, I2C), wireless technologies (LoRa, BLE, LTE-M, NB-IoT) and experience with IoT platforms.
Professional proficiency in English (written and spoken) is required.
Strong problem-solving, diagnostic, and customer-facing communication skills.

Preferred Qualifications:

Experience with real-time operating systems (e.g., FreeRTOS, Zephyr).
Familiarity with cloud-to-device messaging, device provisioning, and OTA updates.
German language skills are a plus.

Why you will love working here:

High-growth company in which you can find exciting and trend-setting challenges
Amazing product to work on
Familial working atmosphere in an open-minded multinational team
Working remotely (from Romania)
All necessary equipment – up to you to decide what you prefer
A budget for professional improvement (courses, conferences, books…)
A budget for multi benefits platform (meal tickets, private pension, etc)
Premium private medical subscription with nationwide coverage
Budget for the mastery of the English and German languages
Skilled and senior co-workers
Opportunities to build products that really make a difference
Opportunities to learn and grow with us

If you are looking for an environment where you can grow professionally, learn from the best in the field, balance work and life habits and have a pleasant and enthusiastic environment, please submit your CV in English.

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