Technical Support Engineer

For the past 162 years, Swisher has been an industry leader known for its iconic products and commitment to high quality standards. With a rich history, Swisher serves adult consumers through a diverse range of businesses, including Swisher Sweets Cigar Company, Helme Tobacco Co., Hempire, Rogue Holdings, and Drew Estate: The Rebirth of Cigars. We have a passion for people and helping them build rewarding careers. If you’re ready to create excitement and drive what’s next in the industry, we’d love to hear from you.

The Technical Support Engineer serves as a critical technical resource responsible for optimizing manufacturing operations through advanced troubleshooting, equipment maintenance, and process improvement initiatives. This role combines hands-on technical expertise with leadership responsibilities to ensure maximum equipment uptime, operational efficiency, and safety compliance across all manufacturing lines.

Key Responsibilities

• Lead complex troubleshooting and root cause analysis for production equipment failures and process deviations
• Design, implement, and oversee preventive and predictive maintenance programs to minimize unplanned downtime
• Conduct Factory Acceptance Testing (FAT) for new equipment installations and modifications
• Develop and execute comprehensive installation, commissioning, and validation plans for manufacturing equipment
• Analyze equipment performance data and implement efficiency improvements to optimize OEE (Overall Equipment Effectiveness)
• Create technical drawings, schematics, and documentation using AutoCAD and other engineering software
• Collaborate with engineering teams on equipment modifications and process improvements
• Evaluate and recommend equipment upgrades, replacements, and new technology implementations
• Provide technical mentorship and training to maintenance technicians, operators, and cross-functional teams
• Coordinate with Central Spare Parts (CSP) department on parts inventory optimization and technical updates
• Ensure all work adheres to OSHA, company safety standards, and industry best practices
• Maintain compliance with regulatory requirements and quality standards
• All other duties as assigned

Qualifications

• 7+ years of progressive experience in manufacturing and packaging equipment maintenance and repair
• 1+ year of supervisory experience in a technical capacity
• Background in machine design, installation, repair, and PLC knowledge
• Proficient in AUTOCAD
• Analytical and critical thinking skills
• Ability to travel regionally and internationally, 25-30%

Preferred Qualifications

• Bachelor's degree in Engineering, Manufacturing Technology, or related field
• Professional certifications in relevant technical areas (PLC programming, industrial maintenance, etc.)
• Demonstrated experience with high-speed production equipment in a manufacturing environment
• Advanced knowledge of AutoCAD for technical drawings and equipment modifications
• Strong background in machine design, installation, and repair methodologies
• Experience with pneumatic, hydraulic, mechanical, and electrical systems

What We Offer

• Base salary and bonus program
• Medical, dental, vision, life insurance effective on date of hire
• Generous 401(k) Plan
• Defined Contribution Plan
• Paid vacation and paid holidays
• Tuition reimbursement

Official Contact Information

• Email: All official emails will come from an @Swisher.com address
• Website: Verify job listings and contact details on https://careers.swisher.com
  

Important: We will never contact you via Teams, Zoom, or Google Meets. If you qualify for an interview the proper meeting method will be shared with you beforehand. Confidential information should only be shared through secure methods outside of email.