Offer summary

Qualifications:

Grade 12 or equivalent educational background., At least 2 years of experience in KYC verification., Proficiency in Mandarin and understanding of Asian languages., Knowledge of KYC regulations, AML, and fraud prevention..

Key responsibilities:

Verify and validate customer documentation during account sign-up.

Make outbound calls for security checks and support verification processes.

Report suspicious activities on customer accounts.

Maintain customer service standards and support team targets.

Job description

An opportunity has become available for a Mandarin speaking KYC Verification Officer to join our Verifications Team in Cape Town. This role will report to the KYC Verifications Team Lead and will predominantly support our Chinese corridor and clients.

Internal Liaison takes place with the Agents and the Contact Centre. External liaison takes place with external customers.

Duties and Responsibilities (include but is not limited to):

To verify and validate documentation and information supplied by customers when signing up for new accounts
Keep up to date on any process and regulatory changes
To report any suspicious activities on customer accounts
To make outbound calls to customers in order to carry out security checks in assigned corridors
To aid the verification team as and when required
To uphold and maintain daily and monthly targets
To always provide good customer service
To uphold the company brand
To manage own professional and self-development

Key Requirements:

Grade 12 or equivalent (Essential)
2 years KYC Experience (Essential)
Understanding and speaking of Mandarin / other relevant Asian language (Essential)
Knowledge of money transfer procedures
Knowledge of KYC regulations
Knowledge of AML and Fraud
Knowledge of KYC rules and processes

Additional Skills:

Computer skills
Typing skills.
Telephone skills
Verbal and written communication skills
Organisational & administrative skills
Attention to detail
Interpersonal skills
Problem solving skills

I am sure you are reading this job description and meet majority of the criteria BUT you may also still not be 100% comfortable in applying. We believe that there is a place for everyone under the Mukuru sun and we want YOU to contribute to our diverse tapestry of talent. So come on, take a leap of faith, and send your application if you meet majority of our requirements. Remember to include a snippet of how you will bring value and help us build a future of success that will help us determine where and how you may best be suited” Maybe you are just the future Mukurian we need!!

Should you be appointed in a remote/work from home role at Mukuru, it is your responsibility to ensure that you have uninterrupted internet connectivity and a ‘work-like’ environment at your home location, in order to deliver your best in terms of performance, productivity and service to our customers.

If you do not receive any response after two weeks, please consider your application unsuccessful.

NB: ALL STAFF APPOINTMENTS WILL BE MADE WITH DUE CONSIDERATION OF THE COMPANY’S DIVERSITY AND INCLUSION PLANS

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