Air Reservations Specialist

Collette is seeking Air Reservations Specialists to join our Air Team.  This is a hybrid position for candidates local to our Headquarters in Pawtucket, RI. Remote candidates will also be considered.

About Collette: Let Us Show You the World

There has never been a better time to be in the travel industry. See the world, connect with others, and experience the immersive benefits of one of the trendiest industries when you join the Collette team! As the longest-running tour operator in North America, our family-owned business leads the industry in innovation and expertise. Collette’s passionate team works hard to fulfill travel dreams and is always looking for talent that will help to shape the company’s future. Being part of the Collette team means having a willingness to grow, a desire to learn and ask questions, and a zest for seeing the world. From giving back to local communities to creating incredible experiences for a world of travelers and being part of a value-oriented team that cares for one another – Collette is all about the people. So, what are you waiting for? Your journey starts here.

Job Summary:

The Air Reservations Specialist will be a dedicated, customer-oriented professional.  In this role, you will be responsible for delivering tailored air travel solutions while providing exceptional customer service and expert, consultative guidance on itinerary options.

Primary Functions:

• Respond promptly and professionally to incoming customer calls.
• Utilize Global Distribution Systems (GDS) to accurately quote fares and efficiently book air travel in response to customer requests.
• Follow up on unresolved matters and communicate resolutions from travelers and Travel Agents in a timely manner.
• Support tasks such as, but not limited to, running reports, air notations, seat assignments, schedule changes, during non-peak periods.
• Perform additional duties as assigned by the Supervisor. 
• Minimal participation for pre-scheduled holidays.
• Be available for occasional travel to the home office to participate in training sessions and team development activities.
• Engage in ongoing training and development initiatives to continuously enhance customer service skills and stay current with industry best practices.
• Maintain clean, organized, and neat work environment at all times.
• Compliance to DOT rules and Airline Regulations.

Knowledge and Skills:  

• Proven excellence in customer service.
• Familiarity with Global Distribution Systems (GDS) such as Sabre, Amadeus.
• Proficiency in Microsoft Office applications.
• Strong team collaboration skills.
• Effective verbal and written communication abilities.
• Strong organizational and time management skills, including the ability to prioritize and manage multiple tasks.
• Ability to work cooperatively in a diverse and inclusive environment.
• Demonstrate openness to constructive feedback and actively apply it to support personal growth and ongoing professional development.
• Ability to adhere to in-house work guidelines and protocols specific to local employees.
• Comply with all company rules and regulations.

Pay Range: $23.00 - $26.00 USD