ServiceNow DevOps Engineer – Multi-Domain Focus

At PwC we aim to help our clients be more successful, make better strategic decisions, become more effective, and shape the future. You can be part of this mission! Let’s do it together! 

Join us now as an ServiceNow DevOps Engineer. 

What is the scope of the role?  

The ServiceNow DevOps Engineer is pivotal in administering, maintaining, and enhancing the ServiceNow platform. This role extends traditional IT service management responsibilities to also include HR and L&D service domains. You will engage with the Operations, Support, and Development teams and collaborate closely with the Platform Delivery team to manage software developments, releases, and changes, while focusing on service management across multiple departments. 

What will your responsibilities be?    

• Administer and support the ServiceNow platform 

• Continuously monitor and report on service levels, platform performance and health, proactively identify and resolve performance bottlenecks, implement performance tuning and optimization 

• Provide level 2 & 3 support for handling and resolving incidents, communicate with vendor support depending on the context & complexity of issues  

• Operationalize the Change Management Process by managing and implementing changes to the platform, coordinate with stakeholders of the platform delivery team to schedule and approve changes, while ensuring minimal disruption to services during changes 

• Support the planning, scheduling, and executing of the platform (vendor) releases and updates  

• Ensure smooth deployment processes and rollback plans if needed  

• Maintain existing internal services for platform users as well as develop and deploy new ones (e.g. access requests, group configuration etc.) 

• Develop, test, and deploy fixes to issues based on proactive measures or reported incidents in alignment with the Development Team 

• Develop, test, and deploy minor enhancements in alignment with the platform development team to continuously improve platform delivery (covering e.g., architecture, performance, availability, usability, correctness, consistency) 

• Support and be part of the handover process within the Development Team 

 What should you bring to the table to make us want you? 

Skills:  

• Strong experience in administering the ServiceNow platform, with special attention to Virtual Agent, Custom Apps, and Service Portal. 

• Proficiency in ServiceNow modules from the ITSM, ITBM, HRSD and SPM stacks 

• Knowledge of ServiceNow customization techniques, including form and workflow configuration, UI policies, and business rules 

• Familiarity with ServiceNow integrations and ability to develop and maintain integrations with other systems using APIs, such as MarkLogic 

• Knowledge in the areas of HTML, CSS, XML, JSON and Microsoft Azure 

• Understanding of ITIL processes and best practices 

• Skilled in software development using ServiceNow (UI Builder, Flow Designer, JavaScript), with an ability to handle Level 3 support queries and engage with vendor solutions when necessary. 

• Fluency in English 

• Excellent communication and collaboration skills to work effectively with stakeholders and end-users 

• Strong problem-solving and troubleshooting skills 

• Understanding of network concepts, GDPR, data security and information security standards 

• Ability to manage multiple tasks and prioritize effectively 

• Meticulous attention to detail and ability to provide well-documented records 

• Self-driven to stay up to date with the latest features and best practices in ServiceNow  

Qualifications: 

Education:

• A relevant degree, such as a Bachelor's or master’s degree in computer science or information technology is a plus.

Experience:

At least 3+ years of experience in a related role, with a reference list of ServiceNow administration, support and projects tasks completed during that period.

Language:

Fluent in English, both written and spoken 

Why choose us?  

• A work environment filled with diverse tasks and continuous professional development: with us, you'll have the opportunity to gain experience while developing your skills in a motivating and supportive setting. 

• Flexible working hours and home office options: you can arrange your work schedule according to your needs and partially work from home. 

• Support on the path to learning and development: numerous business and digital training courses, as well as other workshops, await you to continuously enhance your personal and professional skills. 

• A diverse benefits package beyond the base salary: in addition to our annual bonus system, every colleague is provided with a SZÉP card, home office support, and private healthcare services. Company sports opportunities, gym discounts, and various wellness programs ensure physical and mental rejuvenation. 

• Active community life supported by the company through various programs (e.g., “all staff” events, team-building activities). 

• You’ll work in a central, comfortable office: our headquarters is located next to Nyugati tér in the prestigious Eiffel Palace. 

• At PwC, we believe in diversity, as it is the foundation of our responsible culture and long-term value creation. Our goal is to provide an inclusive and supportive workplace for employees with disabilities. 

Sounds interesting? Apply to join us and continue building your career here!