VIP Host, Missouri
Offer summary
Qualifications:
At least 3 years of experience in customer-facing roles such as sales, account management, retail, or hospitality., Excellent communication and interpersonal skills., Strong analytical skills to interpret data and trends., Passion for sports and gaming..Key responsibilities:
- Build and maintain relationships with VIP players to enhance engagement.
- Grow and manage the VIP user base in Missouri, fostering loyalty.
- Execute strategies to acquire and onboard new players, increasing platform activity.
- Organize local events and communicate regularly with VIP clients, handling escalations as needed.
Job description
We’re Underdog.
The fastest-growing sports gaming company, ever. We’re here to make sports more fun. We pair intuitive user experiences with innovative game designs to build the best experience for sports fans in America.
Since 2020, we’ve launched four of today’s most widely played fantasy games, and built the Underdog Sportsbook entirely in-house with our own tech. We move fast, act with urgency, and create experiences you won’t find anywhere else.
With a $1.2 billion valuation and backing from investors like BlackRock, Spark Capital, SV Angel, Mark Cuban, Kevin Durant, Adam Schefter, and more, we’re just getting started.
At Underdog, we play and win as a team. We take chances and are unafraid to attack hard problems. We face challenges with ambition and optimism. We play for the love of the game.
We’re Underdog. And winning as an Underdog is just more fun.
Join us.
About the role
- As a VIP Host, you will build and nurture relationships with our most engaged players, driving the success of our premier VIP engagement program
- Grow and establish a strong VIP user base in Missouri, and build customer loyalty with users in the state
- Execute strategies to acquire new players, successfully onboard them onto the platform and spark their engagement
- Gather and analyze player activity and feedback to support platform improvements and identify new opportunities
- Oversee all aspects of player relationships, including organizing local events, maintaining regular communication, and handling any escalations
- Implement all VIP policies and guidelines, with a strong emphasis on responsible gaming practices
Who you are
- Minimum of 3 years of experience in a customer facing role, such as Sales, Account Management or within the Retail or Restaurant Industry
- Excellent communication and interpersonal skills
- Strong analytical skills to make informed decisions based on data and trends
- Passionate about sports and gaming
- Ability to travel within your assigned state and work nights and weekends
- Must be located in Missouri or willing to relocate
Even better if you have
- Corporate level account management experience
- Experience in the sports, gaming or entertainment industry
Our target starting base salary range for this position is between $77,000 and $85,000, plus target equity. The starting base salary will depend on a number of factors including the candidate’s skills and experience, among other things.
What we can offer you:
- Unlimited PTO (we're extremely flexible with the exception of the first few weeks before & into the NFL season)
- 16 weeks of fully paid parental leave
- A $500 home office allowance
- A connected virtual first culture with a highly engaged distributed workforce
- 5% 401k match, FSA, company paid health, dental, vision plan options for employees and dependents
#LI-REMOTE
This position may require sports betting licensure based on certain state regulations.
Underdog is an equal opportunity employer and doesn't discriminate on the basis of creed, race, sexual orientation, gender, age, disability status, or any other defining characteristic.
Required profile
Experience
Other Skills
- Sales
- Communication
- Analytical Skills
- Social Skills
- Teamwork
- Problem Solving
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