Offer summary

Qualifications:

Excellent English reading and writing skills, equivalent to IELTS 6.5 or TOEIC 850., Good computer skills, familiar with MS Office and Google applications., Strong interpersonal skills and attention to detail., Fresh graduates are encouraged to apply..

Key responsibilities:

Assist customers via email and chat, providing timely responses.

Troubleshoot and resolve customer queries, escalating when necessary.

Maintain records of customer issues for further analysis.

Work towards personal and team targets to ensure customer satisfaction.

Job description

We're seeking some Customer Support Agents to assist in providing email customer support and customer queries from around the world.

Successful candidates will join our team to assist in answering questions, troubleshooting, replicating customer experiences, and escalating queries when required. Agents should be capable of providing answers to both simple and complicated questions in a timely manner.
The position demands an excellent standard of customer service, good English writing skills, and a high level of customer satisfaction.

Expectations

Build sustainable relationships and trust with customer accounts through open and interactive communication via email/chat or other support channels;
Identify and assess customer's needs to achieve satisfaction;
Provide accurate, valid and complete information by using the right methods/tools;
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution;
Meet personal/teams targets;
Keep records of issues/problems for further investigation from functional teams;
Follow communication procedures, guidelines, and policies;
Work with managers on customer feedback.

Requirements

Excellent English skills, especially in writing and reading (no English certificate is required but English level should be equivalent to IELTS 6.5/TOEIC 850 and up);
Good computer skills (familiar with MS Office & Google applications);
Familiar with smartphone/ mobile device/mobile applications;
Excellent interpersonal skills;
Attention to detail and desire to learn;
High sense of responsibility and enthusiasm;
Ability to work independently and in a team;
Flexible, adaptable to new changes;
Freshmen are preferable.

Benefits

1. Salary and Benefits

Attractive bonus and benefits and annual salary review;
Premium Healthcare and Mental Health Care service for you, 100% covered by the company;
Extra bonus per personal events (Wedding, Funeral, Hospitalization, Newborn baby) and a very cute baby box for staff who are going to welcome a new baby angel to the world;
Annual health check, annual flu vaccination;
Summer vacation (Paid days off and bonus);
Paid leave (12 days/year).

2. Working Environment