Offer summary

Qualifications:

High school diploma or equivalent., At least one year of dispatching or scheduling experience., Proficiency in Microsoft Office, especially Outlook., Strong communication and multitasking skills..

Key responsibilities:

Schedule on-site field visits for technicians.

Coordinate with field staff via phone and email.

Maintain and update spreadsheets and databases.

Support field technicians to ensure successful service delivery.

MME is the leading provider of GPS tracking, Automatic Vehicle Location (AVL), Electronic Logging Devices (ELD), Video Telematics, Dash Cam, and Telematics installation and repair services in fleet and personal vehicles as well as construction equipment of all types. We have in-depth knowledge and extensive experience in GPS tracking systems and related accessories. We employ a fully trained team of uniformed Installation and Service Technicians that are based in regional offices nationwide. We also cover an extended territory around each regional office, so there is virtually no location we cannot reach. We are different from other installation companies in that we provide only the highest quality workmanship - period. We pride ourselves on quality without compromise, which is why telematics companies and their customers seek us out. Our extensive experience allows us to effectively manage difficult or unusual installation and service challenges that other installers simply can't handle. All of our technicians have reliable, late model transportation and carry a full complement of tools and hardware to accomplish any installation or service challenge that presents itself. They use a state of the art work order system and have comprehensive diagnostic and troubleshooting information at their fingertips via laptop or tablet computer and smartphones. All of our technicians complete a training regimen of close day-to-day, hands on work with a General Motors Certified Master Electrical Technician before going into the field alone. Many of our technicians are certified by different organizations including the Institute for Automotive Service Excellence (ASE) and the Consumers Electronics Association (CEA). We focus on quality, without compromise. If you want it done right the first time, call MME.

Job description

MME - We Are a Family-Led Company - https://youtu.be/Tqr9ToiRkq0

Field Service Schedule Coordinator - Job Description

As part of a team, working to schedule on-site field visits for new installations and service work for 45-55 field technicians on a daily and ongoing basis. Work closely with field staff team via phone/email to provide support and ensure success.

Daily data entry and upkeep of spreadsheets/databases to track field technician metrics.

Qualifications:

At least one year of experience with dispatching or scheduling is strongly preferred.

Experience In Customer Service Is Strongly Preferred.

Some knowledge of GPS services helpful but not required.

Mastery of basic Windows computing is mandatory.

Proficiency in Microsoft Office products, particularly Outlook, is mandatory.

Strong typing skills strongly recommended.

Strong communication skills, both written and via phone are mandatory.

Ability to be flexible within specific guidelines is important.

Follow through and attention to detail are important.

Ability to multi-task is important.

Punctuality and attendance are critical!

We offer:

Casual and comfortable working environment, include flex schedule.

Competitive wages and benefits including medical, dental, vision, life, 401K, and holiday/vacation pay.

Job Type: Full-time

Required education: