Senior Director of Product Solutions

The Mission

The Sr. Director, Product Solutions will be a key strategic role in shaping Caylent's product solutions approach, capabilities, and execution. This position will establish asset-backed frameworks and methodologies that enable our teams to deliver high-quality, AI-infused products across our client base. The role bridges sales and delivery, ensuring solutions are both compelling to prospects and executable by our delivery teams.

Reporting Structure: Reports directly to the VP of Solutions

1. Scale our ability to execute in larger enterprise accounts
2. Infuse AI into all solutions ahead of market/competition

Your Assignment

• Establish rigorous product engineering practices that ensure solutions move beyond prototyping to production-ready implementations
• Create frameworks for rigorous work breakdown, estimation, and quality management specific to product development
• Implement consistent tracking mechanisms for product engineering team performance
• Drive adoption of advanced development methodologies such as A/B testing and Generative AI code generation

• Establish processes for building, documenting, and maintaining solution assets
• Create an evolving portfolio of solutions with supporting collateral
• Develop capability to rapidly create tailored solutions for competitive situations
• Build differentiated approaches for SMB vs. enterprise solution development

• Develop process for continually aligning solutions portfolio with AWS roadmap
• Create vertical-specific solution overlays on AWS technology foundations
• Build frameworks that translate AWS services into business solutions clients can understand
• Maintaining relationships with AWS product and go to market teams
• Align Caylent’s value proposition with AWS

• Develop methodologies for AI productization and scaling
• Create frameworks for AI integration into traditional solution areas
• Build capabilities for ensuring AI solutions reach production environments

• Develop methodologies that enable delivery teams to implement solutions effectively
• Create tools and frameworks that support solution delivery at scale
• Establish mechanisms to develop and scale the delivery team's capabilities
• Partner with delivery practice leaders to ensure solution executability
• Supplement solution leaders in go to market and delivery support tasks while developing their capabilities

Skills & Competencies

• Strategic thinking and planning.  Able to see trends and build roadmaps to meet them.
• Enough knowledge of product design and management concepts and best practices to effectively interact with others.
• Ability to drive change via influence rather than mandate.
• Strong business acumen and ability to define the value proposition of a solution
• Excellent communication and presentation skills.  Able to succinctly articulate value propositions.
• Technical depth sufficient to understand solution components and guide teams to mature solutions

• Increases in solution attachment rate to sold projects
• Development of reusable solution assets that accelerate sales cycles
• Increased win rates in competitive situations involving prioritized solutions
• Growth in AI-enabled solution delivery
• Improved transition from sales to delivery
• Scaling of solution delivery capabilities across the organization
• Client satisfaction with project outcomes when leveraging defined solutions

Your Qualifications

• Experience: 10+ years in product engineering roles, with a proven track record in technology services delivery prior to moving into leadership roles defining common approaches across teams.
• AWS & AI Expertise: Strong experience with AWS technologies and services, along with practical application of AI in business solutions.
• Product Management Acumen: Deep understanding of product management methodologies and best practices, including scaling solutions across diverse client scenarios.  Does not have to be a product manager or designer, but can very easily converse with them.
• Strategic & Influential Leadership: Ability to identify trends, think strategically to build roadmaps that capture them, and drive change through influence.
• Business & Technical Depth: Strong business acumen to define solution value propositions, coupled with sufficient technical depth to guide solution maturity.
• Clarity through Communication: the ability to distill complex concepts into easy-to-understand presentations.

Preferred Qualifications

• Experience in both high-touch enterprise and high-volume commercial contexts
• Experience running a Generative AI product (or significant set of features) in production
• Background in vertical-specific solution development (ideally in collaboration with other industry experts)
• Previous experience at a consultancy with a similar business model
• Track record of building internal capabilities and methodologies
• Experience with formal partnerships such as AWS

Benefits

• 100% remote work
• Private Health Insurance
• Flexible Time Off
• Competitive phantom equity
• Paid for exams and certifications
• Peer bonus awards
• State of the art laptop and tools
• Equipment & Office Stipend
• Individual professional development plan
• Annual stipend for Learning and Development
• Work with an amazing worldwide team and in an incredible corporate culture

This role may require up to 25% travel, depending on business needs.