Offer summary

Qualifications:

Proven experience in data entry, customer service, or research roles., Effective communication skills across multiple channels, including written and verbal., Ability to handle multiple tasks simultaneously and prioritize effectively., Familiarity with CRM tools and internet research techniques..

Key responsibilities:

Perform data entry, lead generation, and customer support tasks.

Respond to calls, emails, and chats to assist clients.

Conduct research and provide back-end support as needed.

Follow policies and procedures to ensure accuracy and efficiency.

Job description

Enshored has been powering growth for disruptive brands and leading companies in the US and Europe since 2014. As part of Inc 5000 fastest-growing companies in the US, our commitment to pushing the extra mile helps our clients reach their business’ optimal growth potential, may it be from the ground up or by innovative transformation.

Our team is composed of hand-picked talented individuals adapted to handle themselves in a balanced environment of smart and hard work while maintaining a dynamic relationship with stakeholders, leaders, and team members. Important decisions revolve around the guidance of our core values, especially when choosing the right people:

Grit. We never give up. We don't always know the answer, but we don't give up until we crack it. Sticking at it makes us stronger.
Curiosity. We want to know you, what makes you tick and what it will take to help you grow.
Learning. Learning is the key to mobility, growth, and transformation. It's a commitment. We're committed.
Grace. The unconditional love for our fellow man. What is this world without love – merely a transactional scorecard of winners and losers. We don't want to reinforce that operating system. We are driving a paradigm shift to an infinite mindset where we start from the knowledge that there is plenty to go around.
Honesty & Sincerity. Being true to ourselves. Being honest, being open, trustworthy and truthful. Sincerity provides depth to honesty, as our honesty at times can even betray us, as we all hide behind our deep pain and hurt.
Integrity. Integrity is standing up for what we believe is right and living by our highest values.

Our philosophy leads us to invest in the best people we can find, and working side by side, we help them build the career paths they deserve.

Don’t just take our word for it; experience the growth yourself!

If you don’t know where to start, check us out at www.enshored.com.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Must be flexible to handle different type of work such as, but not limited to:

Data entry
Lead generation
Customer service (answer calls/emails/chats)
Research
Back-end support

Make decisions according to the defined Policies & Procedures
Document all information according to standard operating procedures
Perform the tasks at the required speed and accuracy to meet the client’s KPI requirements
Prioritize tasks to best fit client needs
Contribute to process improvements on the tasks
Diligently log all actions

MINIMUM REQUIREMENT QUALIFICATIONS

Key Skills

Able to do a variety of different jobs (CS, data entry, research)
Can communicate effectively through different channels. This includes the ability to write clearly and concisely, speak clearly and confidently, and actively listen to customers.
Experienced in handling multiple channels simultaneously; manage multiple tasks and prioritize effectively. Can switch between different channels seamlessly while maintaining focus.
Customer focus and adaptability to different personality types
Familiarity with various communication and customer relationship management (CRM) tools.
Understanding of internet-based research and data verification techniques and processes
Can work collaboratively with other team members and departments. This includes being able to communicate effectively with team members and participate in team meetings and training sessions

About Enshored

Enshored is the leading outsourcer for start-ups. We’re here for the innovators, for the scalers. We’re here for the creators, for the makers, for the horizon scanners who saw it and then went out there and built it. We believe that when our people thrive, our clients thrive too. When we all thrive, the world becomes a better place.

At Enshored, this means: We support our people to achieve their potential and contribute to their best ability through structured learning and career development. We embrace diversity. We understand that people are all different and need different challenges. We don’t treat individuals as cogs in the machine. We provide the environment, tools, and support system to thrive.

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